Optimising the application of AI for next-gen innovation in business
Following the explosion of interest in Artificial Intelligence, there have been many predictions as to how the deployment of technologies will impact work practices & processes. This has even more resonance in government where automation offers the promise of delivering more service whilst minimising spends. In a recent LGA report, this intent can be seen by the fact the Local Government AI Network has grown to a community of over 250 council officers dedicated to critically exploring the potential of Artificial Intelligence (AI). Several councils including Buckinghamshire and Barnsley are positively adopting Copilot, across various user cases.
The questions as to how AI is adopted to benefit all mainly resolve around 4 main concerns;
1) Can we integrate AI as a helpful tool rather than a liability?
2) Does AI pose a threat to democracy and society through deep fakes?
3) Can AI deliver a more inclusive future?
4) What regulation strategies need to be developed to guarantee trustworthy AI?
UK local councils are increasingly exploring and adopting Artificial Intelligence (AI) technologies to improve services, enhance operational efficiency and address complex challenges.
The use of AI in local government is still evolving, but several key applications have emerged: 1) Customer Service and Engagement: Chatbots and Virtual Assistants - Many councils have introduced AI-powered chatbots on their websites to provide residents with 24/7 access to information and services. These virtual assistants can answer common queries, direct users to the correct information, and even handle transactions in some cases, reducing the need for human intervention and speeding up response times.
2) Data Analysis and Decision
Making a) Predictive Analytics - Councils use AI to analyse vast amounts of data for predictive insights that can inform decision-making and policy development. For example, predictive models might help identify which geographical areas are most at risk of homelessness, allowing for targeted interventions.
b) Social Care: AI technologies analyse data to identify individuals or families that may be at risk and need early intervention, potentially improving outcomes in child and adult social care.
3) Operational Efficiency
a) Automation of Routine Tasks - AI is being used to automate routine administrative tasks such as processing benefit claims or planning applications. This can free up staff time for more complex or sensitive work that requires human judgment.
b) Resource Allocation - AI can optimize the allocation of resources, such as scheduling repairs and maintenance work for public infrastructure based on priority and urgency, potentially leading to cost savings.
4) Public Safety and Regulation:
Surveillance and Monitoring: AI-powered surveillance systems can be used for public safety purposes, such as monitoring crowded areas and detecting suspicious activities. However, this use of AI raises significant privacy and ethical considerations that councils must navigate. - Regulatory Compliance - AI tools help ensure businesses and individuals comply with local regulations, identifying potential issues more efficiently than manual checks.
5) Environmental Management
Waste Management: AI technologies optimize waste collection routes, reducing fuel consumption and emissions. Some councils are exploring the use of AI to sort recyclable materials more efficiently. - Energy Use: Smart systems powered by AI manage energy use in public buildings, automatically adjusting heating, lighting and air conditioning to reduce consumption and costs. Challenges and Considerations: While the potential benefits of AI in local government are significant, councils face challenges in adopting these technologies.
These include budget constraints, the need for digital infrastructure, concerns about data privacy and security, and the ethical implications of AI decision-making. Ensuring transparency, accountability and public trust is crucial as councils explore the use of AI. Conclusion: The adoption of AI technologies by UK local councils is a promising development that has the potential to transform public services and improve community life. As these technologies continue to evolve, it is likely that their use in local government will expand, offering new ways to address longstanding and emerging challenges.
However, in reviewing the concerns surrounding the use of AI and leveraging its benefits, it should be borne in mind that as a predictive tool it can only offer Yes / No responses, which contrasts with humans in that we have the third option - maybe. This ability of AI to be absolute gives clarity but can also magnify bias and create division - compromise being built on accepting two points of view on the same question can be right.
Therefore, with all AI integration a level of human supervision or regulation is needed to ensure a positive outcome, responsibility cannot be outsourced to AI. We are here to provide guidance, expertise, and frameworks for responsible AI implementation, thereby ensuring that these technologies contribute positively to society while mitigating potential risks and biases.
To know more, explore our innovative digital solutions or contact us directly.
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techUK – Unleashing UK Tech and Innovation
The UK is home to emerging technologies that have the power to revolutionise entire industries. From quantum to semiconductors; from gaming to the New Space Economy, they all have the unique opportunity to help prepare for what comes next.
techUK members lead the development of these technologies. Together we are working with Government and other stakeholders to address tech innovation priorities and build an innovation ecosystem that will benefit people, society, economy and the planet - and unleash the UK as a global leader in tech and innovation.
For more information, or to get in touch, please visit our Innovation Hub and click ‘contact us’.
Upcoming events
Creating, Innovating & Experimenting: Exploring the Use of Tech in the Creative Industries - a techUK X Creative UK event
Adobe White Collar Factory 1 Old Street Yard London EC1Y 8AF
Latest news and insights
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Sprint Campaigns
techUK's sprint campaigns explore how emerging and transformative technologies are developed, applied and commercialised across the UK's innovation ecosystem.
Activity includes workshops, roundtables, panel discussions, networking sessions, Summits, and flagship reports (setting out recommendations for Government and industry).
Each campaign runs for 4-6 months and features regular collaborations with programmes across techUK.
techUK's latest sprint campaign is on Robotics & Automation technologies. Find out how to get involved by clicking here.
Running from September to December 2023, this sprint campaign explored how the UK can lead on the development, application and commercialisation of space technologies, bring more non-space companies into the sector, and ultimately realise the benefits of the New Space Economy.
These technologies include AI, quantum, lasers, robotics & automation, advanced propulsion and materials, and semiconductors.
Activity has taken the form of roundtables, panel discussions, networking sessions, Summits, thought leadership pieces, policy recommendations, and a report. The report, containing member case studies and policy recommendations, was launched in March 2024 at Satellite Applications Catapult's Harwell campus.
Get in touch below to find out more about techUK's ongoing work in this area.
Event round-ups
Report
Insights
Get in touch
Rory Daniels
Rory Daniels
Rory joined techUK in June 2023 after three years in the Civil Service on its Fast Stream leadership development programme.
During this time, Rory worked on the Government's response to Covid-19 (NHS Test & Trace), school funding strategy (Department for Education) and international climate and nature policy (Cabinet Office). He also tackled the social care crisis whilst on secondment to techUK's Health and Social Care programme in 2022.
Before this, Rory worked in the House of Commons and House of Lords alongside completing degrees in Political Economy and Global Politics.
Today, Rory leads techUK's Emerging Technology and Innovation activity, working with many of the UK's most innovative tech companies to convene key stakeholders, work through key challenges and opportunities for industry, showcase best practice, and shape Government's thinking around future technologies, sectors and industries.
Focus areas include Robotics, Immersive, Web3, Metaverse, Photonics, Space, Gaming, Creative, Innovation policy, university spin-outs, and Futures & Horizon Scanning.
- Email:
- [email protected]
- LinkedIn:
- https://www.linkedin.com/in/rorydaniels28/
Running from January to May 2024, this sprint campaign explored how the UK can lead on the development, application and commercialisation of the technologies set to underpin the Gaming & Esports sector of the future.
These include AI, augmented / virtual / mixed / extended reality, haptics, cloud & edge computing, semiconductors, and advanced connectivity (5/6G).
Activity took the form of roundtables, panel discussions, networking sessions, Summits, and thought leadership pieces. A report featuring member case studies and policy recommendations was launched at The National Videogame Museum in November 2024.
Get in touch below to find out more about techUK's future plans in this space.
Report
Event round-ups
Insights
Get in touch
Rory Daniels
Rory Daniels
Rory joined techUK in June 2023 after three years in the Civil Service on its Fast Stream leadership development programme.
During this time, Rory worked on the Government's response to Covid-19 (NHS Test & Trace), school funding strategy (Department for Education) and international climate and nature policy (Cabinet Office). He also tackled the social care crisis whilst on secondment to techUK's Health and Social Care programme in 2022.
Before this, Rory worked in the House of Commons and House of Lords alongside completing degrees in Political Economy and Global Politics.
Today, Rory leads techUK's Emerging Technology and Innovation activity, working with many of the UK's most innovative tech companies to convene key stakeholders, work through key challenges and opportunities for industry, showcase best practice, and shape Government's thinking around future technologies, sectors and industries.
Focus areas include Robotics, Immersive, Web3, Metaverse, Photonics, Space, Gaming, Creative, Innovation policy, university spin-outs, and Futures & Horizon Scanning.
- Email:
- [email protected]
- LinkedIn:
- https://www.linkedin.com/in/rorydaniels28/
Running from July to December 2024, this sprint campaign explored how the UK can lead on the development, application and commercialisation of web3 and immersive technologies.
These include blockchain, smart contracts, digital assets, augmented / virtual / mixed / extended reality, spatial computing, haptics and holograms.
Activity took the form of roundtables, workshops, panel discussions, networking sessions, tech demos, Summits, thought leadership pieces, policy recommendations, and a report (to be launched in 2025).
Get in touch below to find out more about techUK's future plans in this space.
Event round-ups
Insights
Get in touch
Rory Daniels
Rory Daniels
Rory joined techUK in June 2023 after three years in the Civil Service on its Fast Stream leadership development programme.
During this time, Rory worked on the Government's response to Covid-19 (NHS Test & Trace), school funding strategy (Department for Education) and international climate and nature policy (Cabinet Office). He also tackled the social care crisis whilst on secondment to techUK's Health and Social Care programme in 2022.
Before this, Rory worked in the House of Commons and House of Lords alongside completing degrees in Political Economy and Global Politics.
Today, Rory leads techUK's Emerging Technology and Innovation activity, working with many of the UK's most innovative tech companies to convene key stakeholders, work through key challenges and opportunities for industry, showcase best practice, and shape Government's thinking around future technologies, sectors and industries.
Focus areas include Robotics, Immersive, Web3, Metaverse, Photonics, Space, Gaming, Creative, Innovation policy, university spin-outs, and Futures & Horizon Scanning.
- Email:
- [email protected]
- LinkedIn:
- https://www.linkedin.com/in/rorydaniels28/
Running from February to June 2025, this sprint campaign is exploring how the UK can lead on the development, application and commercialisation of robotic & automation technologies.
These include autonomous vehicles, drones, humanoids, and applications across industry & manufacturing, defence, transport & mobility, logistics, and more.
Activity is taking the form of roundtables, workshops, panel discussions, networking sessions, tech demos, Summits, thought leadership pieces, policy recommendations, and a report (to be launched in Q4 2025).
Get in touch below to get involved or find out more about techUK's future plans in this space.
Upcoming events
Insights
Event round-ups
Get in touch
Rory Daniels
Rory Daniels
Rory joined techUK in June 2023 after three years in the Civil Service on its Fast Stream leadership development programme.
During this time, Rory worked on the Government's response to Covid-19 (NHS Test & Trace), school funding strategy (Department for Education) and international climate and nature policy (Cabinet Office). He also tackled the social care crisis whilst on secondment to techUK's Health and Social Care programme in 2022.
Before this, Rory worked in the House of Commons and House of Lords alongside completing degrees in Political Economy and Global Politics.
Today, Rory leads techUK's Emerging Technology and Innovation activity, working with many of the UK's most innovative tech companies to convene key stakeholders, work through key challenges and opportunities for industry, showcase best practice, and shape Government's thinking around future technologies, sectors and industries.
Focus areas include Robotics, Immersive, Web3, Metaverse, Photonics, Space, Gaming, Creative, Innovation policy, university spin-outs, and Futures & Horizon Scanning.
- Email:
- [email protected]
- LinkedIn:
- https://www.linkedin.com/in/rorydaniels28/
Campaign Weeks
Our annual Campaign Weeks enable techUK members to explore how the UK can lead on the development and application of emerging and transformative technologies.
Members do this by contributing blogs or vlogs, speaking at events, and highlighting examples of best practice within the UK's tech sector.
Summits
Tech and Innovation Summit 2025
Tech and Innovation Summit 2023
Tech and Innovation Summit 2024
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Sign-up to get the latest updates and opportunities across Technology and Innovation.
Laura Foster
Laura Foster
Laura is techUK’s Associate Director for Technology and Innovation.
Laura advocates for better emerging technology policy in the UK, including quantum, future of compute technologies, semiconductors, digital ID and more. Working alongside techUK members and UK Government she champions long-term, cohesive, and sustainable investment that will ensure the UK can commercialise future science and technology research. Laura leads a high-performing team at techUK, as well as publishing several reports on these topics herself, and being a regular speaker at events.
Before joining techUK, Laura worked internationally as a conference researcher and producer exploring adoption of emerging technologies. This included being part of the team at London Tech Week.
Laura has a degree in History (BA Hons) from Durham University and is a Cambridge Policy Fellow. Outside of work she loves reading, writing and supporting rugby team St. Helens, where she is from.
- Email:
- [email protected]
- LinkedIn:
- www.linkedin.com/in/lauraalicefoster
Rory Daniels
Rory Daniels
Rory joined techUK in June 2023 after three years in the Civil Service on its Fast Stream leadership development programme.
During this time, Rory worked on the Government's response to Covid-19 (NHS Test & Trace), school funding strategy (Department for Education) and international climate and nature policy (Cabinet Office). He also tackled the social care crisis whilst on secondment to techUK's Health and Social Care programme in 2022.
Before this, Rory worked in the House of Commons and House of Lords alongside completing degrees in Political Economy and Global Politics.
Today, Rory leads techUK's Emerging Technology and Innovation activity, working with many of the UK's most innovative tech companies to convene key stakeholders, work through key challenges and opportunities for industry, showcase best practice, and shape Government's thinking around future technologies, sectors and industries.
Focus areas include Robotics, Immersive, Web3, Metaverse, Photonics, Space, Gaming, Creative, Innovation policy, university spin-outs, and Futures & Horizon Scanning.
- Email:
- [email protected]
- LinkedIn:
- https://www.linkedin.com/in/rorydaniels28/
Tess Buckley
Tess Buckley
A digital ethicist and musician, Tess holds a MA in AI and Philosophy, specialising in ableism in biotechnologies. Their professional journey includes working as an AI Ethics Analyst with a dataset on corporate digital responsibility, followed by supporting the development of a specialised model for sustainability disclosure requests. Currently at techUK as programme manager in digital ethics and AI safety, Tess focuses on demystifying and operationalising ethics through assurance mechanisms and standards. Their primary research interests encompass AI music systems, AI fluency, and technology created by and for differently abled individuals. Their overarching goal is to apply philosophical principles to make emerging technologies both explainable and ethical.
Outside of work Tess enjoys kickboxing, ballet, crochet and jazz music.
- Email:
- [email protected]
- Website:
- tessbuckley.me
- LinkedIn:
- https://www.linkedin.com/in/tesssbuckley/
Usman Ikhlaq
Usman Ikhlaq
Usman joined techUK in January 2024 as Programme Manager for Artificial Intelligence.
He leads techUK’s AI Adoption programme, supporting members of all sizes and sectors in adopting AI at scale. His work involves identifying barriers to adoption, exploring solutions, and helping to unlock AI’s transformative potential, particularly its benefits for people, the economy, society, and the planet. He is also committed to advancing the UK’s AI sector and ensuring the UK remains a global leader in AI by working closely with techUK members, the UK Government, regulators, and devolved and local authorities.
Since joining techUK, Usman has delivered a regular drumbeat of activity to engage members and advance techUK's AI programme. This has included two campaign weeks, the creation of the AI Adoption Hub (now the AI Hub), the AI Leader's Event Series, the Putting AI into Action webinar series and the Industrial AI sprint campaign.
Before joining techUK, Usman worked as a policy, regulatory and government/public affairs professional in the advertising sector. He has also worked in sales, marketing, and FinTech.
Usman holds an MSc from the London School of Economics and Political Science (LSE), a GDL and LLB from BPP Law School, and a BA from Queen Mary University of London.
When he isn’t working, Usman enjoys spending time with his family and friends. He also has a keen interest in running, reading and travelling.
