Transforming Commercial Conflict into Economic Opportunity: Fayola-Maria Jack, Resolutiion
Fayola-Maria Jack, founder and CEO of Resolutiion, is redefining how businesses handle one of the most overlooked and economically damaging issues in commercial operations: complaints, conflict, and disputes. These can be with customers, suppliers, subcontractors – or even within the workforce. Through pioneering use of artificial intelligence, Resolutiion has created a specialist AI model called ‘Octavia’, an end-to-end platform that turns conflict resolution from a costly legal burden into a streamlined, strategic function - boosting business efficiency and strengthening the wider economy in the process.
At the heart of Fayola-Maria’s vision was a simple but powerful insight: unresolved commercial disputes were silently draining value from organisations. Prolonged conflicts tied up resources, strained critical relationships, and disrupted project delivery. Resolutiion was built to tackle these challenges head-on. The platform combines AI-driven insights with structured workflows, empowering teams to resolve conflicts quickly, collaboratively, and internally, and certainly without the need for external legal intervention.
The impact has been transformative. In organisations using Resolutiion, time-to-resolution has dropped dramatically, from weeks or even months to just a few days. This speed not only slashes costs but also preserves operational momentum. Projects stay on track, supply chains remain intact, and business continuity is protected, even in the face of disagreement.
Perhaps even more significant is the shift in resource allocation. By reducing dependency on legal advisors, businesses are retaining millions that would otherwise leave the economy. These savings are now being reinvested into innovation, growth, and capability building. Procurement, Supplier Management, Contract Management, Complaints and HR professionals using Resolutiion gain confidence and independence through guided resolution tools, reducing the emotional and financial toll of disputes.
But Fayola-Maria’s innovation goes beyond immediate savings. Her work is reshaping how organisations think about conflict. Rather than treating disputes as threats to be suppressed, Resolutiion encourages a mindset of dialogue and collaboration. This cultural change not only improves dispute outcomes but strengthens long-term relationships, enhancing business resilience and reducing the costly churn of partner and workforce replacements.
One major global telecoms provider summed it up by calling Resolutiion “an organisation that promotes positive relationship management between buyers and sellers” and praised its AI-enabled approach as both commercially insightful and operationally inspirational.
Beyond technology, Fayola-Maria’s approach is deeply strategic. By embedding conflict resolution skills within organisations, she helps businesses build internal resilience: a critical advantage in today’s fast-changing commercial landscape. As markets become more interconnected and complex, the ability to manage disputes effectively is becoming a key driver of productivity and economic stability.
Fayola-Maria Jack’s contribution goes far beyond technical innovation. She is changing the way organisations engage internally, and with one another, safeguarding economic value, and championing a smarter, more sustainable approach to conflict. In doing so, she is not only transforming businesses, she is helping to build a healthier, more resilient economy.
To read more about the techUK President's Awards, visit our page here. Winners will be announced at the techUK Annual Dinner on 1 July.
Read more about our President's Award finalists:
People Award
- Transforming Healthcare through Impactful Leadership: Lynette Ousby, CEO, ReStart
- A Quiet Force for Good in Cybersecurity: Randall Mason, Fortinet
- Shaping the Future of Workforce Training Through Innovation: Evren Emre, SANLAB
Society Award
- Harnessing Technology to Protect Survivors of Domestic Abuse: Razi Hassan, Domestic Abuse Alliance
- Building a Better Public Sector Through Digital Innovation: Dr. Doug Guthrie, Digital Modus
- Driving Digital Skills and Diversity in STEM: Elizabeth Barr, Cisco
Economy Award
- Accelerating Innovation to Power the UK Economy: Adam Turner, The Data Lab Innovation Centre Centre
- Redefining Digital Trust for UK Businesses: Cindy van Niekerk, Founder of Umazi.
- Transforming Commercial Conflict into Economic Opportunity: Fayola-Maria Jack, Resolutiion
Planet Award