AI Leader's Series (background)
New for 2025, techUK’s AI Leader's Series features industry experts sharing insights on the latest AI advancements and their impact on the UK economy and society. These sessions will delve into the current state of AI developments, the opportunities presented by AI innovation, and the key challenges the UK must overcome to drive adoption, implement new AI solutions, and shape the country’s AI future. Read our insight to learn more about what to expect from the series.
Event description
Conversational AI brings artificial intelligence to life by simulating human conversation through techniques such as natural language processing (NLP), foundation models, and complex machine learning. As these systems evolve from simple chatbots to intelligent agents with reasoning, autonomy, and personalisation, they present both transformative opportunities and real implementation challenges.
Join us for an in-depth look at how Conversational AI is reshaping how UK businesses engage with customers, employees, and stakeholders.
Advances in large language models, multimodal processing, and agentic AI have pushed conversational systems far beyond basic query-response tools. Conversational agents can now understand context, manage complex workflows, and deliver measurable business value. They continue to learn, improve, operate at all hours, and offer personalised experiences tailored to user preferences.
With its market projected to reach $14 billion by 2025, the question is no longer if but how to adopt conversational AI - while building trust and delivering ROI.
This panel will explore the spectrum of conversational AI applications, from customer service to employee productivity. It will also tackle the challenges of trust, integration, scalability, and impact measurement. Experts will share frameworks for evaluating readiness, deploying at scale, and demonstrating value beyond cost savings.
We’ll also spotlight sector-specific uses across healthcare, financial services, retail, and the public sector, highlighting both success stories and lessons learned.
In the context of the Government's AI Opportunities Action Plan, which emphasises capturing economic value through AI adoption, conversational AI stands out as a key tool for UK economic growth and global AI leadership.
Whether you're a senior executive, tech leader, or policy professional, this session offers practical insights into one of AI's most mature and impactful applications. Expect real-time polling and dedicated Q&A to dig into your specific questions about conversational AI adoption and governance.
The format includes a dedicated Q&A segment where we’ll dive into your questions.
Don't miss your chance to attend, sign-up now!
Confirmed speakers:
Usman Ikhlaq
Andy Paul
techUK - Seizing the AI Opportunity
The UK is a global leader in AI innovation, development and adoption.
AI has the potential to boost UK GDP by £550 billion by 2035, making adoption an urgent economic priority. techUK and our members are committed to working with the Government to turn the AI Opportunities Action Plan into reality. Together we can ensure the UK seizes the opportunities presented by AI technology and continues to be a world leader in AI development.
Get involved: techUK runs a busy calendar of activities including events, reports, and insights to demonstrate some of the most significant AI opportunities for the UK. Our AI Hub is where you will find details of all upcoming activity. We also send a monthly AI newsletter which you can subscribe to here.
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AI Vision to Value: Delivering the UK's AI Opportunities Action Plan
Central London Conference
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Contact the team
Kir Nuthi
Kir Nuthi
Kir Nuthi is the Head of AI and Data at techUK.
She holds over seven years of Government Affairs and Tech Policy experience in the US and UK. Kir previously headed up the regulatory portfolio at a UK advocacy group for tech startups and held various public affairs in US tech policy. All involved policy research and campaigns on competition, artificial intelligence, access to data, and pro-innovation regulation.
Kir has an MSc in International Public Policy from University College London and a BA in both Political Science (International Relations) and Economics from the University of California San Diego.
Outside of techUK, you are likely to find her attempting studies at art galleries, attempting an elusive headstand at yoga, mending and binding books, or chasing her dog Maya around South London's many parks.
- Email:
- [email protected]
Usman Ikhlaq
Usman Ikhlaq
Usman joined techUK in January 2024 as Programme Manager for Artificial Intelligence.
He leads techUK’s AI Adoption programme, supporting members of all sizes and sectors in adopting AI at scale. His work involves identifying barriers to adoption, exploring solutions, and helping to unlock AI’s transformative potential, particularly its benefits for people, the economy, society, and the planet. He is also committed to advancing the UK’s AI sector and ensuring the UK remains a global leader in AI by working closely with techUK members, the UK Government, regulators, and devolved and local authorities.
Since joining techUK, Usman has delivered a regular drumbeat of activity to engage members and advance techUK's AI programme. This has included two campaign weeks, the creation of the AI Adoption Hub (now the AI Hub), the AI Leader's Event Series, the Putting AI into Action webinar series and the Industrial AI sprint campaign.
Before joining techUK, Usman worked as a policy, regulatory and government/public affairs professional in the advertising sector. He has also worked in sales, marketing, and FinTech.
Usman holds an MSc from the London School of Economics and Political Science (LSE), a GDL and LLB from BPP Law School, and a BA from Queen Mary University of London.
When he isn’t working, Usman enjoys spending time with his family and friends. He also has a keen interest in running, reading and travelling.
Sue Daley OBE
Sue Daley OBE
Sue leads techUK's Technology and Innovation work.
This includes work programmes on cloud, data protection, data analytics, AI, digital ethics, Digital Identity and Internet of Things as well as emerging and transformative technologies and innovation policy.
In 2025, Sue was honoured with an Order of the British Empire (OBE) for services to the Technology Industry in the New Year Honours List.
She has been recognised as one of the most influential people in UK tech by Computer Weekly's UKtech50 Longlist and in 2021 was inducted into the Computer Weekly Most Influential Women in UK Tech Hall of Fame.
A key influencer in driving forward the data agenda in the UK, Sue was co-chair of the UK government's National Data Strategy Forum until July 2024. As well as being recognised in the UK's Big Data 100 and the Global Top 100 Data Visionaries for 2020 Sue has also been shortlisted for the Milton Keynes Women Leaders Awards and was a judge for the Loebner Prize in AI. In addition to being a regular industry speaker on issues including AI ethics, data protection and cyber security, Sue was recently a judge for the UK Tech 50 and is a regular judge of the annual UK Cloud Awards.
Prior to joining techUK in January 2015 Sue was responsible for Symantec's Government Relations in the UK and Ireland. She has spoken at events including the UK-China Internet Forum in Beijing, UN IGF and European RSA on issues ranging from data usage and privacy, cloud computing and online child safety. Before joining Symantec, Sue was senior policy advisor at the Confederation of British Industry (CBI). Sue has an BA degree on History and American Studies from Leeds University and a Masters Degree on International Relations and Diplomacy from the University of Birmingham. Sue is a keen sportswoman and in 2016 achieved a lifelong ambition to swim the English Channel.
- Email:
- [email protected]
- Phone:
- 020 7331 2055
- Twitter:
- @ChannelSwimSue,@ChannelSwimSue
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