Event round-up: DWP Universal Credit – Help To Claim Market Engagement Event
On Thursday 19 May techUK was delighted to host the Department for Work and Pensions (DWP) for a Universal Credit – Help To Claim virtual market engagement event.
DWP is responsible for welfare, pensions and child maintenance policy: as the UK’s biggest public service department, it administers a range of working age, pension age, disability and ill-health benefits to over 20 million claimants and customers. The department’s priorities include:
- Running an effective welfare system that enables people to achieve financial independence by providing assistance aimed at supporting them into employment;
- Creating a fair and affordable welfare system which improves the life chances of citizens;
- Delivering outstanding services to our customers and claimants; and
- Delivering efficiently: transforming the way we deliver our services to reduce costs and increase efficiency.
DWP currently provides grant funding to organisations to support people to make and maintain their Universal Credit (‘UC’) claim up until their first correct UC payment. For example, support to set up an email address; work though claimant's to-dos; access the UC phone service to make a claim; access DWO home-visiting support; help verify identity; help provide additional evidence; help access adaptations such as direct payments to landlords and conditionality easements; apply for advances and help to access other financial support; help prepare for first monthly payment; and signpost out to other provision and support.
The opportunity
The DWP team sought to engage the market to gather ideas on how best to fulfil these requirements in the future -- weighing up both their strategy and the capability of the marketplace. This pre-market engagement event gave potential delivery partners the opportunity to better understand DWP’s objectives and challenges. It also allowed DWP to gain insight from the market about potential ways forward and to establish interest and further understand how the support could be delivered, including an indication of realistic timescales for implementation, transition, and training, as well as indicative costs.
The event included an overview of the vision for the future, the range of support required and the potential delivery model, as well as an interactive audience participation session where attendees posed questions and shared feedback and ideas.
You can watch the recording of this event here:
You can find a copy of the answers to the questions raised during the session here:
Q&A UC Help to Claim Market Engagement Event
Please note this is NOT a Contract Notice or an Invitation to Tender for a contract opportunity - in the event that DWP wishes to progress with any procurement activity, a separate Contract Notice will be advertised on Contracts Finder and Find a Tender (FTS) websites.
Care will be taken not to provide any individual organisation or organisations with a competitive advantage at any stage in the pre-market engagement process.
Heather Cover-Kus
Heather Cover-Kus
Heather is Head of Central Government Programme at techUK, working to represent the supplier community of tech products and services to Central Government.
Prior to joining techUK in April 2022, Heather worked in the Economic Policy and Small States Section at the Commonwealth Secretariat. She led the organisation’s FinTech programme and worked to create an enabling environment for developing countries to take advantage of the socio-economic benefits of FinTech.
Before moving to the UK, Heather worked at the Office of the Prime Minister of The Bahamas and the Central Bank of The Bahamas.
Heather holds a Graduate Diploma in Law from BPP, a Masters in Public Administration (MPA) from LSE, and a BA in Economics and Sociology from Macalester College.
- Email:
- [email protected]
- LinkedIn:
- https://www.linkedin.com/in/heather-cover-kus-ba636538
Jill Broom
Jill Broom
Jill is techUK’s Programme Manager for Cyber Security, working across the cyber eco-system to bring industry together with key stakeholders across the public and private sectors.
Prior to focusing in on techUK's cyber security work, Jill was also part of techUK's Central Government programme team, representing the supplier community of technology products and services to Whitehall departments.
Before joining techUK, Jill worked as a Senior Caseworker for an MP, advocating for local communities, businesses and individuals, so she is particularly committed to techUK’s vision of harnessing the power of technology to improve people’s lives. Jill is also an experienced editorial professional and has delivered copyediting and writing services for public-body and SME clients as well as publishers.
- Email:
- [email protected]
- Twitter:
- @honeybroom
- Website:
- www.techuk.org
- LinkedIn:
- https://www.linkedin.com/in/jill-broom-19aa824
Ellie Huckle
Ellie Huckle
Ellie joined techUK in March 2018 as a Programme Assistant to the Public Sector team and now works as a Programme Manager for the Central Government Programme.
The programme represents the supplier community of technology products and services in Central Government – in summary working to make Government a more informed buyer, increasing supplier visibility in order to improve their chances of supplying to Government Departments, and fostering better engagement between the public sector and industry. To find out more about what we do, how we do this and how you can get involved – make sure to get in touch!
Prior to joining techUK, Ellie completed Sixth Form in June 2015 and went on to work in Waitrose, moved on swiftly to walking dogs and finally, got an office job working for a small local business in North London, where she lives with her family and their two Bengal cats Kai and Nova.
When she isn’t working Ellie likes to spend time with her family and friends, her cats, and enjoys volunteering for diabetes charities. She has a keen interest in writing, escaping with a good book and expanding her knowledge watching far too many quiz shows!
- Email:
- [email protected]
- Phone:
- 020 7331 2015
- Twitter:
- @techUK,@techUK
- Website:
- www.techuk.org,www.techuk.org
- LinkedIn:
- https://bit.ly/3mtQ7Jx,https://bit.ly/3mtQ7Jx
