On Monday 18 July from 14:00 - 15:30 we are delighted to be hosting HMRC for a VOA Cloud Application Run Services Market Engagement event.

HMRC is seeking to procure a managed service for Dev Ops Engineering and Applications Operations Engineering services across three core technologies: Microsoft Power Platform (incl. Dynamics 365), GeoSpatial (ArcGIS) and InRule including supporting Azure services as required by the application, to include staff training. Key responsibilities of the supplier will be to:

  • Transform technical requirements into DevOps processes
  • Build complex stories without additional support
  • Manage live test environments
  • Identify and resolve issues preventing delivery
  • Manage the service components to ensure they meet business needs and performance targets
  • Know about the importance of developing process efficiency and the common ways in which processes are optimised
  • Support specific activities to improve development processes
  • Spot or identify obvious deficiencies
  • Undertake Support and Maintenance in accordance with fixed KPIs / SLAs
  • Undertake Incident Management
  • Undertake Small Change / Enhancement Management
  • Undertake Integration with Cloud Services at a Platform Level
  • Undertake Core DevOps Management
  • Upskill VOA Customer Group Staff

This session will allow HMRC to outline to industry the current thinking around the potential approach to packaging and procuring these services. They will also provide an opportunity to present the current estate, the desired future state, the requirements, and modernisation opportunities and subject to approval, an indicative timeline.

This requirement is needed by the Valuations Office Agency (VOA) within HMRC. The VOA is responsible for the collection of c.£60 billion revenue in non-domestic rates and council tax in England and Wales. The Valuations Office Agency Customer Group (VOA CG) is responsible for running, maintaining, and managing systems and applications used by the VOA, and sits within the Chief Digital and Information office (CDIO) within HMRC.

HMRC has identified the Crown Commercial Service Framework ‘Technology Services 3 (RM6100) Lot 3d: Operational Services – Application and Data Management’ as a potential commercial vehicle for this requirement. Please note that suppliers not on the lot are still welcome to join the event and collaborate with those that are.

HMRC intends to run a competitive tender to deliver these services, under one Lot. Within this Lot HMRC will seek an eco-system of suppliers, utilising the technology specialisms separated into three distinct areas reflective of the 3 technology pillars (InRule, Geospatial & MS Power Platform).

Attending this market engagement event will enable potential suppliers to gain early insight into the current thinking and will provide an opportunity for questions and answers.

Heather Cover-Kus

Heather Cover-Kus

Head of Central Government Programme, techUK

Ellie Huckle

Ellie Huckle

Programme Manager, Central Government, techUK

Annie Collings

Annie Collings

Programme Manager, Cyber Security and Central Government, techUK

Ella Gago-Brookes

Team Assistant, Markets, techUK