Event Round-up: HMRC Market Engagement Event – Managed Desktop Services
On Friday 16 July techUK hosted HMRC for a market engagement event ahead of their upcoming procurement for services covering Managed Desktop, Managed Print and Service Desk (MDS).
During this briefing session, HMRC set out to industry an overview of Managed Desktop Services including the current estate, what they are looking to move to and the requirements; as well as the ITT detail, evaluation and structure, the commercial approach and timelines. Suppliers also had the opportunity to ask the team questions.
The main purpose of this procurement is to provide HMRC with a series of user-facing services that will improve user experience and be recognised as market leading and ‘best of breed’ for functionality and value.
The Service Desk is currently run in-house by RCDTS (a wholly owned subsidiary of HMRC) and is a dedicated desk that comprises of both full-time staff and contractors. Managed Print is currently outsourced, with HMRC owning all of the devices. Managed Desktop is also currently outsourced and the services include the management of the associated LAN Network Infrastructure.
The Invitation to Tender (ITT), which is expected to be issued on 2 August 2021 will be split into three distinct phases, with a go-live date of 1 July 2022:
- Phase One – will focus on the smooth transitioning of the services from the incumbency ensuring that there will be no service gaps or dips during the transition. HMRC are allowing five months for this transition phase.
- Phase Two (Day One) – will commence on the go-live date, the ability to take on these services and run them seamlessly from Day One is a critical success factor for HMRC.
- Phase Three – Running of the services with further requirements and capabilities/service outcomes expected from the supplier during the course of the contract.
The procurement will be run in accordance with all the processes and protocols as laid out in the Crown Commercial Services framework agreements, and it will be published via the Technology Services 3 Framework, using Lot 4 – Major Service Transformation Programmes
All efforts have been made by HMRC to ensure a level playing field and all evaluation and moderation will be auditable after the event.
Heather Cover-Kus
Heather Cover-Kus
Heather is Head of Central Government Programme at techUK, working to represent the supplier community of tech products and services to Central Government.
Prior to joining techUK in April 2022, Heather worked in the Economic Policy and Small States Section at the Commonwealth Secretariat. She led the organisation’s FinTech programme and worked to create an enabling environment for developing countries to take advantage of the socio-economic benefits of FinTech.
Before moving to the UK, Heather worked at the Office of the Prime Minister of The Bahamas and the Central Bank of The Bahamas.
Heather holds a Graduate Diploma in Law from BPP, a Masters in Public Administration (MPA) from LSE, and a BA in Economics and Sociology from Macalester College.
- Email:
- [email protected]
- LinkedIn:
- https://www.linkedin.com/in/heather-cover-kus-ba636538
Ellie Huckle
Ellie Huckle
Ellie joined techUK in March 2018 as a Programme Assistant to the Public Sector team and now works as a Programme Manager for the Central Government Programme.
The programme represents the supplier community of technology products and services in Central Government – in summary working to make Government a more informed buyer, increasing supplier visibility in order to improve their chances of supplying to Government Departments, and fostering better engagement between the public sector and industry. To find out more about what we do, how we do this and how you can get involved – make sure to get in touch!
Prior to joining techUK, Ellie completed Sixth Form in June 2015 and went on to work in Waitrose, moved on swiftly to walking dogs and finally, got an office job working for a small local business in North London, where she lives with her family and their two Bengal cats Kai and Nova.
When she isn’t working Ellie likes to spend time with her family and friends, her cats, and enjoys volunteering for diabetes charities. She has a keen interest in writing, escaping with a good book and expanding her knowledge watching far too many quiz shows!
- Email:
- [email protected]
- Phone:
- 020 7331 2015
- Twitter:
- @techUK,@techUK
- Website:
- www.techuk.org,www.techuk.org
- LinkedIn:
- https://bit.ly/3mtQ7Jx,https://bit.ly/3mtQ7Jx
Annie Collings
Annie Collings
Annie joined techUK as the Programme Manager for Cyber Security and Central Government in September 2023.
Prior to joining techUK, Annie worked as an Account Manager at PLMR Healthcomms, a specialist healthcare agency providing public affairs support to a wide range of medical technology clients. Annie also spent time as an Intern in an MPs constituency office and as an Intern at the Association of Independent Professionals and the Self-Employed.
Annie graduated from Nottingham Trent University, where she was an active member of the lacrosse society.
- Email:
- [email protected]
- Twitter:
- anniecollings24
- LinkedIn:
- https://www.linkedin.com/in/annie-collings-270150158/
Austin Earl
Austin Earl
Austin joined techUK’s Central Government team in March 2024 to launch a workstream within education and edtech.
With a career spanning technology, policy, media, events and comms, Austin has worked with technology communities, as well as policy leaders and practitioners in education, central and local government and the NHS.
Cutting his teeth working for Skills Matter, London’s developer community hub, Austin then moved to GovNet Communications where he launched Blockchain Live and the Cyber Security and Data Protection Summit. For the last 3 years he has worked with leaders in education across the state and independent schools sectors, from primary up to Higher education, with a strong research interest in technology and education management.
- Email:
- [email protected]
- Phone:
- 07891 743 932
- Website:
- www.techuk.org
- LinkedIn:
- https://www.linkedin.com/in/austin-spencer-earl/
