Following on from the industry briefing in April that introduced NS&I’s Digital Transformation (Rainbow) Programme, techUK is again delighted to partner with NS&I to invite suppliers to a further event focused on the second of its four procurement packages, Digital Experience and Digital Enablement.

This package will procure a strategic supplier of managed services to support a multi-channel digital banking experience platform that will underpin NS&I’s delivery of digital self-service customer journeys, and to provide enablers for Assisted Digital support. (The Assisted Digital service itself will be in the scope of a subsequent package).

The contract resulting from this package will provide the business, technology, and operational capabilities needed to transform our digital customer journeys and experiences.

These will include services to support the integration, hosting, and management of the digital banking experience platform. The contract will also deliver business enablement services, such as: digital communications; Know Your Customer/Anti-Money Laundering checks; identity verification; and multi-factor authentication. NS&I’s customer experience development will also benefit from support services including: Service Design; Customer Experience design; and User Experience design and development.

NS&I views this event as the perfect opportunity to receive feedback from industry to help shape the Digital Experience and Digital Enablement package and explore the viability of our approach

During this event NS&I will:

  • share its vision and timelines;
  • share its thinking on the people, ways of working and technology capabilities needed to support its evolving digital customer offer;
  • gain your insights and constructive challenge on relevant proven and emerging industry best practice; and
  • benefit from your insight into the optimal alignment between its requirements and that best practice. 

As NS&I looks to disaggregate its contracts, the organisation is keen to access the best capabilities contained in the market; and all sizes of companies are encouraged to join if they think they have relevant solutions.

Book your place now for this exciting briefing!

Supplier sessions

NS&I will be looking to engage in a series of direct conversations with a number of suppliers following the event to obtain direct feedback on the requirements and challenge areas of our thinking. If you are interested in participating in these sessions please contact NS&I directly at [email protected] stating your organisation’s interest and capability. NS&I will be looking to select a representative sample of service providers, software vendors and partners to assist with this process. Participation or not does not have any bearing on the ability to bid for the opportunity. Sessions are expected to occur on w/c 11 October and 18 October.

More about NS&I

National Savings and Investments (NS&I), the UK’s savings bank, gives everybody the opportunity to save confidently while providing a source of funds for government. NS&I has this year embarked on a significant transformation of its outsourced business process services - the Rainbow Programme.


For more information, please get in touch with the team below.

Ellie Huckle

Ellie Huckle

Programme Manager, Central Government, techUK

Henry Rex

Henry Rex

Associate Director, Public Sector, techUK

Jill Broom

Programme Manager, Cyber Security & Central Government, techUK

Julia Ofori-Addo

Julia Ofori-Addo

Programme Assistant, BSG, Central Government, Financial Services Team, Comms Infrastructure, techUK