Guest blog by Justin Day, CEO and co-founder of Cloud Gateway
The recent devolution white paper promises more power and economic growth for councils joining its fast-track programme. It aims to modernise governance, streamline decision-making, and improve public service delivery. But for councils considering devolution, the priority is ensuring these changes will improve outcomes for the communities they serve.
The key lies in getting the technology right. An example of this is the merger of NHS Digital and NHSX into NHS England which shows how centralising digital transformation can streamline services and improve outcomes – insights local councils can leverage to guide their own transformation efforts.
A cohesive digital approach
The unification of NHS digital services demonstrated the value of consolidating scattered systems, simplifying operations, and aligning digital efforts. This optimisation paves the way for smarter, more joined-up decision-making.
Taking this approach could unlock significant benefits for local councils. Centralising digital transformation across regions or even within individual councils, can reduce duplicate data entry, lower costs, and create more consistency in service delivery.
We can look to existing models for guidance. Exemplar authorities like the Greater Manchester Combined Authority demonstrate the benefits of unified digital transformation. Through automated processes and data-driven services these councils evidence how digital progress can improve outcomes for both residents and staff.
For the local authorities embarking on the transition from two-tier councils to single unitary authorities, an opportunity is arising to redefine service delivery. By collaborating, councils can share best practices, consolidate their technology estates, and adopt shared platforms that benefit multiple authorities. This starts with investing in the right network infrastructure, the foundation which helps organisations adapt and evolve.
Building a unified digital infrastructure
When choosing a network infrastructure that supports a smooth transition there are some key considerations. For example, by adopting a unified cloud strategy, councils can pool budgets to establish a cohesive cloud posture across a unitary authority. This approach allows them to use one or multiple Cloud Service Providers (CSPs) to manage services efficiently, reducing duplication and optimising resource allocation. Councils can negotiate better licensing agreements for cloud-based software like Office 365, cutting costs per user while ensuring scalability and reliability.
Additionally, restructuring Wide Area Networks (WANs) across merged councils ensures better bandwidth management, improved connectivity, and reduced costs through bulk pricing. Simplifying internet access by centralising connections into a hub further eliminates redundant links, lowers expenses, and frees up resources for high-capacity technologies such as high-speed fibre or 5G.
A unified data infrastructure offers another advantage, allowing councils to host services under one roof rather than maintaining separate sites. Integrating networks like the Health & Social Care Network (HSCN) and Public Services Network (PSN) also ensures secure and efficient access to national resources.
Cybersecurity is strengthened through consistent enforcement of encryption, multi-factor authentication, and network segmentation, improving data protection and response times in case of an attack. A standardised approach to remote access solutions, such as VPNs or Zero Trust Network Access (ZTNA), ensures secure and seamless hybrid working, with centralised management and adaptable controls to enhance security and reliability.
Smarter service delivery
The NHS’s digital transformation success highlights how technology can reshape public services, and councils have a similar opportunity. By pooling budgets, council tech teams can strengthen purchasing power, securing better deals on software, hardware, and services. This collaborative approach not only reduces costs but also streamlines maintenance and improves data sharing.
These steps don’t just save money, they create a new pathway for innovative public-facing services. Devolution isn’t just about power and policy, it’s a chance to forge a new approach and rethink how technology can deliver smarter, more efficient public services. With the right strategies and investments, local governments can transform this period of change into a lasting opportunity for progress.
Our Local Public Services Programme helps techUK members to navigate local government. We champion innovation that can create truly digital local public services helping to create thriving, productive and safer places for all. Visit the programme page here
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Georgina is techUK’s Associate Director for Local Public Services
Georgina works with suppliers that are active or looking to break into the market as well as with local public services to create the conditions for meaningful transformation. techUK regularly bring together local public services and supplier community to horizon scan and explore how the technologies of today and tomorrow can help solve some of the most pressing problems our communities face and improve outcomes for our people and places.
Prior to techUK, Georgina worked for a public policy events company where she managed the policy briefing division and was responsible for generating new ideas for events that would add value to the public sector. Georgina worked across a number of portfolios from education, criminal justice, and health but had a particular interest in public sector transformation and technology. Georgina also led on developing relationships across central and local government.
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Programme Team Assistant for Public Sector Markets, techUK
Francesca Richiusa
Programme Team Assistant for Public Sector Markets, techUK
Fran serves as the Programme Team Assistant within techUK’s Public Sector Market Programmes, where she is responsible for delivering comprehensive team support, managing administrative functions, and fostering strong relationships with members.
Prior to joining techUK in May 2025, Fran built a meaningful career in the charitable and local government sectors. She worked extensively with both victims and perpetrators of crime, and notably led the coordination of Domestic Homicide Reviews across Surrey—an initiative aimed at identifying lessons and preventing future incidents of domestic abuse.
Outside of work, Fran is an avid traveller and a proud cat mum who enjoys unwinding with her feline companions.
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