Beyond the numbers: Capturing true social value in procurement

The Public Services (Social Value) Act 2012 initiated valuable shifts towards integrative procurement processes within Local Government. It encouraged purchasing decisions to be taken from a strategic perspective to deliver as much real value as possible to communities.

When approached purposefully and with the genuine alignment of values, partnerships between the public and private sectors can deliver value well beyond the specific product or service being contracted. Over time, such partnerships can increasingly generate impact across economic, social and environmental priorities.

However, generally speaking, there is still work to do to improve the implementation of social value procurement practices within Local Government to facilitate fairness, extend impact and ensure rigid, quantitative procurement processes do not lock local authorities out of the most socially responsible and valuable opportunities.

Social value as standard, not as an afterthought

As an SME belonging to the long-running civic technology charity mySociety, whose mission is to deliver technology for the public good, we hold a unique position in our understanding and delivery of social value.

Meanwhile, from the commercial perspective, SocietyWorks builds on over 20 years of experience to deliver fairly-priced SaaS products (FixMyStreet Pro, WasteWorks, ApplyWorks, etc.) designed to help build trust between local authorities and residents, a crucial component of civic engagement and flourishing communities. Any profits made are reinvested into the charity to support the ongoing delivery of our charitable services.

In essence, social value is embedded in all that we do, and local authorities and other public sector organisations that choose to work with us unlock unique opportunities to play their part in supporting wider civic improvements across the UK, and even internationally.

On paper, we are exactly the kind of supplier any forward-thinking, technology-driven and socially conscious authority would want to partner with.

The impact of social value and the value of social impact

Despite delivering social value for longer than the Act itself has been in effect, and despite offering support for local economies through initiatives that harness the vast array of skills and specialised knowledge within our organisation, we often find that our internal definition of social value does not match up with that of local authority procurement teams.

Procurement frameworks often prioritise tangible, place-specific outcomes measured strictly in monetary terms, rather than considering broader societal impacts.

While local authorities appreciate working with us due to our values-based approach and our mission-driven ethos, rigid definitions within procurement processes occasionally categorise our charitable initiatives as 'social impact', limiting their recognition in formal evaluation criteria.

Another challenge we face as a fully-remote SME belonging to a not-for-profit group, is that we encounter procurement assessments primarily designed for significantly larger, locally-embedded suppliers, where the total absolute value quantified in sterling is the only lens through which social value is scored.

Set up in this way, procurement frameworks only measure social value in monetary terms, excluding the rich qualitative data that would illuminate true social value.

Getting better value for local authorities

By integrating qualitative assessments into procurement evaluations, local authorities could better recognise and reward innovative solutions that deliver significant societal benefits extending beyond immediate geographical boundaries.

Recognising the qualitative impact delivered by social enterprises like ours would ensure greater sustainability and effectiveness of community outcomes.

Ultimately, enhancing procurement frameworks to acknowledge the interconnected nature of social value can lead to stronger partnerships between local authorities and mission-led suppliers, maximising long-term societal benefits.

About SocietyWorks

SocietyWorks helps local authorities and other public sector organisations better serve citizens through effective, intuitive and integrated digital solutions. We are owned by mySociety, the registered charity behind some of the UK’s most well-used, open-source civic technology.

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Beyond the numbers: Capturing true social value in procurement

Angela Dixon

Social value as standard, not as an afterthought

The impact of social value and the value of social impact

Getting better value for local authorities

About SocietyWorks

techUK's Central Government Campaign Week 2025 – Social Value Week

Unlocking Government Procurement for Tech SMEs - Addressing Social Value Challenges