Event Round-up | DWP Market Engagement: Secure Card Payment Services Procurement
On Thursday 30 March techUK was delighted to host the Department for Work and Pensions (DWP) for an online market engagement event on their upcoming Secure Card Payment Services Procurement.
The current DWP Secure Card Payment Services (SCPS) allows business groups to receive customer payments in a Payment Card Industry Data Security Standard (PCI DSS) compliant manner, including an Interactive Voice Recognition (IVR) capability to facilitate payments. The DWP service and SCPS contract currently supports approximately 9,000 agents. The current SCPS service and contract also includes the routing of outbound calls via the PCI DSS compliant service provider.
There is additional potential for approximately 2,000 more agents in the future that is not currently accounted for in the current SCPS contract. The DWP is planning to procure a new SCPS that can meet the current and future needs of the service while providing value for money and service continuity.
The new SCPS contract is required to ensure continuing capability for DWP to receive customer payments in a PCI DSS compliant manner and route all related outbound telephony calls via a PCI DSS compliant service provider.
DWP conducted this early market engagement with a view to preparing the procurement and informing suppliers of DWP's procurement plans and requirements for SCPS as well as their thinking around the commerical aspects; and to answer questions related to the planned procurement. Following the event, the DWP intends to issue a Request for Information (RFI) in April 2023 to gain insight from the supply market that may shape the approach to market.
You can watch the recording of the full event below: