Guest blog by Andrew Joiner, Chief Executive Officer at Hyperscience
As the UK government increases investment in artificial intelligence (AI) and data-driven public services, public sector organisations have a pivotal opportunity to rethink how work gets done—and who it benefits.
AI’s potential to transform public sector processes is no longer theoretical. Across local councils, NHS trusts, and central departments, AI and automation are already helping teams handle routine queries, triage citizen requests, and streamline casework. But the opportunity goes far beyond efficiency. With thoughtful adoption, AI can make government work more rewarding, more impactful, and more strategic—for both employees and the constituents they serve.
Ahead of techUK’s upcoming webinar “AI and the Future of Work in the Public Sector”, we invite you to join the conversation on what comes next: how public sector leaders, practitioners, and technologists can shape an AI-powered future that works for everyone.
Making work more meaningful
According to a Gallup Poll cited in Lost Connections by Johann Hari, 87% of workers across 142 countries say they are either “not engaged” or “actively disengaged” in their jobs. This signals a profound disconnect between employees and their work—one that AI can help bridge.
In the public sector, AI technologies such as intelligent document processing, natural language assistants, and data analysis tools can reduce time spent on repetitive tasks, enabling staff to focus on high-value, human-centered work. NHS staff using voice recognition to streamline clinical notes, or local government officers using AI to prioritise social care cases, are early examples of this shift.
When implemented with care, AI can boost job satisfaction by returning purpose, creativity, and autonomy to roles that have become overly burdened by process.
From pilot to scale: unlocking public value
The UK government’s latest manifesto calls for increased spending on AI and the creation of a National Data Library to support the delivery of smarter, data-driven services. For public sector leaders, the question is no longer if AI should be adopted—but how to scale it responsibly and equitably.
Key benefits to prioritise include improved service delivery, faster decision-making, and better use of public data. Citizens feel these improvements directly through quicker access to services, reduced wait times, and more accurate and fair outcomes across everything from benefits processing to healthcare referrals. But the risks of AI adoption must also be acknowledged—from data bias and ethical concerns to the potential for workforce disruption if employees are not engaged early and often in the transformation journey.
That’s why it’s critical to bring staff along as partners in the process. Co-designing solutions, investing in digital skills, and clearly communicating the “why” behind AI initiatives are essential to creating trust and momentum.
Join the conversation
In our upcoming webinar, experts working at the intersection of AI and public service delivery will share real-world experiences, lessons learned, and a vision for what’s possible. From reimagining roles to scaling proven solutions, the session will offer valuable insights for leaders across central government, local authorities, and the NHS.
Hyperscience empowers government departments to modernise manual-time-consuming tasks into automated, streamlined workflows that enable them to make data-driven decisions faster, more accurately, and at scale. The efficiency gains Hyperscience delivers directly correlate to better experiences for employees, who are empowered to focus on higher-value tasks and make more impactful contributions, and for citizens, who benefit from faster, higher quality, and more reliable government services. A large UK tax authority improved citizen service delivery by using Hyperscience to automate the processing of handwritten forms. This innovation reduced the cost to serve, eased the administrative burden on the department, and ensured faster, more accurate resolution of citizen monetary claims. By embracing automation, the department achieved significant gains in efficiency while maintaining a focus on delivering exceptional service to the public. As public sector departments increasingly adopt AI to power systems, they seek greater certainty in decisions and actions delivered. Certainty depends on accuracy. Accuracy depends on Hyperscience - built with advanced machine learning and human-centered automation to extract, validate, and apply data with 99.5% accuracy, fueling AI-driven insights, improving compliance, and ensuring government agencies operate at peak efficiency.
Central Government Programme activities
The techUK Central Government Programme provides a forum for government to engage with tech suppliers. We advocate for the govtech sector, evangelise tech as a solution to public sector challenges, facilitate market engagement, and help make the public sector an easier market to operate in. Visit the programme page here.
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Heather is Head of Central Government Programme at techUK, working to represent the supplier community of tech products and services to Central Government.
Prior to joining techUK in April 2022, Heather worked in the Economic Policy and Small States Section at the Commonwealth Secretariat. She led the organisation’s FinTech programme and worked to create an enabling environment for developing countries to take advantage of the socio-economic benefits of FinTech.
Before moving to the UK, Heather worked at the Office of the Prime Minister of The Bahamas and the Central Bank of The Bahamas.
Heather holds a Graduate Diploma in Law from BPP, a Masters in Public Administration (MPA) from LSE, and a BA in Economics and Sociology from Macalester College.
Ellie joined techUK in March 2018 as a Programme Assistant to the Public Sector team and now works as a Programme Manager for the Central Government Programme.
The programme represents the supplier community of technology products and services in Central Government – in summary working to make Government a more informed buyer, increasing supplier visibility in order to improve their chances of supplying to Government Departments, and fostering better engagement between the public sector and industry. To find out more about what we do, how we do this and how you can get involved – make sure to get in touch!
Prior to joining techUK, Ellie completed Sixth Form in June 2015 and went on to work in Waitrose, moved on swiftly to walking dogs and finally, got an office job working for a small local business in North London, where she lives with her family and their two Bengal cats Kai and Nova.
When she isn’t working Ellie likes to spend time with her family and friends, her cats, and enjoys volunteering for diabetes charities. She has a keen interest in writing, escaping with a good book and expanding her knowledge watching far too many quiz shows!
Yaroslava, a Junior Programme Manager at techUK's Central Government Programme, blends a decade of international and local Marketing and Business Development expertise with insights from Public Policy gained within a London economic consultancy.
This combination, coupled with her fluency in five languages and linguistic university background, enables her to drive impactful collaborations between the technology supplier community and the UK government, bringing a nuanced global perspective to engagement.
Outside of work, she is an exhibiting artist and leads Art for Wellbeing initiatives, reflecting her commitment to making a tangible difference, particularly through humanitarian aid for Ukraine, where she is from.
Junior Programme Manager - Central Government, techUK
Charles Bauman
Junior Programme Manager - Central Government, techUK
Charles Bauman is a Junior Programme Manager in the Central Government Programme at techUK.
He supports the programme’s mission to represent the technology supplier community to the UK government and advocate for digital innovation to address public sector challenges. Charles helps facilitate market engagement, foster partnerships, and ensure that tech suppliers and the government work collaboratively to improve outcomes, deliver value for money, and enhance public services for citizens.
Before joining techUK, Charles gained significant experience in research, analysis, and strategic advisory roles. At H/Advisors Cicero, he specialised in public affairs and corporate communications, while at Verdantix, he supported sustainability research and advisory projects, focusing on regulatory and environmental challenges.
Charles holds an MSc in Theory and History of International Relations from the London School of Economics and Political Science (LSE) and an MA in Medieval History from King’s College London.
Charles enjoys volunteering with a think tank, reading, hiking, and spending time with his dog and family outside of work.
Programme Marketing Assistant for Public Sector Markets, techUK
Tracy Modha
Programme Marketing Assistant for Public Sector Markets, techUK
Tracy supports the marketing of several areas at techUK, including Cyber Exchange, Central Government, Cyber Resilience, Defence, Education, Health and Social Care, Justice and Emergency Services, Local Public Services, Nations and Regions and National Security.
Tracy joined techUK in March 2022, having worked in the education sector for 19 years, covering administration, research project support, IT support and event/training support. My most outstanding achievement has been running three very successful international conferences and over 300 training courses booked all over the globe!
Tracy has a great interest in tech. Gaming and computing have been a big part of her life, and now electric cars are an exciting look at the future. She has warmed to Alexa, even though it can sometimes be sassy!
Andrew serves as Hyperscience’s CEO. He brings a wealth of experience and proven track record that advances the company’s overall strategy and growth initiatives—at a time in which Hyperscience is experiencing rapidly expanding demand. Prior to Hyperscience, Andrew was CEO of InMoment, a recognized leader in the customer experience (CX) software industry, where he oversaw significant growth and expansion. He has also held strategic executive positions at several other successful technology companies, including HP Software, where he was responsible for driving key innovation, product development, and revenue growth. Before that, he led the high-growth business unit within HP Autonomy, a $1.1 billion market leader in unstructured data applications and solutions, focusing on customer experience and marketing technology. In 2006, his firm Singlecast Technologies was acquired and brought into Autonomy via ZANTAZ.
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