Glasgow City Council are currently in a seven-year full ICT outsource contract which runs until 31 March 2025, with the option of extending for a further five years. The technology landscape continues to evolve at pace and delivery models that were seen as aspirational in 2016 have now matured. The Council’s aspirations and service needs have developed in line with this, for example, a new Cloud Strategy has been developed in accordance with the increasing industry shift to a utility model where services are consumed on demand and ICT administration requirements are reduced.
Current project status
The council commissioned independent specialists to assist in identifying the trends in the marketplace and share their expertise of the sourcing options available for IT services. A Strategic Business Case has now been approved which appraises ICT service delivery models, with the following options shortlisted.
- Do nothing
- Extend the contract on redefined terms
- Procure multiple specialist suppliers (multi-source) – External SIAM
- Procure multiple specialist suppliers (multi-source) – In-house SIAM
- Deliver services through an in-house team
The council currently has an Intelligent Client function in place however the team is not resourced in the SIAM skillset that would support options three and four. To develop our knowledge of the market and skillsets required we have engaged with TechUK. Our goal is to understand which organisations, both client side and supplier side, are established in SIAM to gain lessons learned and help shape our future direction.
Areas of interest
- Which toolsets are required to ensure an efficient service in a multi-vendor SIAM model?
- Organisations that have SIAM established that we can engage with to gain insight.
- What specialist skillsets are required?
- Which organisations and law firms can advise on the contracts needed between multiple suppliers, the council and SIAM function?
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