Background context
Glasgow City Council are currently in a seven-year full ICT outsource contract which runs until 31 March 2025, with the option of extending for a further five years. The technology landscape continues to evolve at pace and delivery models that were seen as aspirational in 2016 have now matured. The Council’s aspirations and service needs have developed in line with this, for example, a new Cloud Strategy has been developed in accordance with the increasing industry shift to a utility model where services are consumed on demand and ICT administration requirements are reduced.
Current project status
The council commissioned independent specialists to assist in identifying the trends in the marketplace and share their expertise of the sourcing options available for IT services. A Strategic Business Case has now been approved which appraises ICT service delivery models, with the following options shortlisted.
- Do nothing
- Extend the contract on redefined terms
- Procure multiple specialist suppliers (multi-source) – External SIAM
- Procure multiple specialist suppliers (multi-source) – In-house SIAM
- Deliver services through an in-house team
Market engagement
The council currently has an Intelligent Client function in place however the team is not resourced in the SIAM skillset that would support options three and four. To develop our knowledge of the market and skillsets required we have engaged with TechUK. Our goal is to understand which organisations, both client side and supplier side, are established in SIAM to gain lessons learned and help shape our future direction.
Areas of interest
- Which toolsets are required to ensure an efficient service in a multi-vendor SIAM model?
- Organisations that have SIAM established that we can engage with to gain insight.
- What specialist skillsets are required?
- Which organisations and law firms can advise on the contracts needed between multiple suppliers, the council and SIAM function?
Georgina Maratheftis
Georgina Maratheftis
Georgina is techUK’s Associate Director for Local Public Services
Georgina works with suppliers that are active or looking to break into the market as well as with local public services to create the conditions for meaningful transformation. techUK regularly bring together local public services and supplier community to horizon scan and explore how the technologies of today and tomorrow can help solve some of the most pressing problems our communities face and improve outcomes for our people and places.
Prior to techUK, Georgina worked for a public policy events company where she managed the policy briefing division and was responsible for generating new ideas for events that would add value to the public sector. Georgina worked across a number of portfolios from education, criminal justice, and health but had a particular interest in public sector transformation and technology. Georgina also led on developing relationships across central and local government.
If you’d like to learn more about techUK, or want to get involved, get in touch.
- Email:
- [email protected]
- Phone:
- 020 7331 2029
- Twitter:
- @GeorginaMarath
- Website:
- www.techuk.org/
- LinkedIn:
- https://www.linkedin.com/in/georgina-maratheftis-0a002a102/
Ileana Lupsa
Ileana Lupsa
Ileana Lupsa is the Programme Manager for Local Public Services and Nations and Regions, at techUK.
Ileana studied electronics, telecommunications and IT as an undergraduate, followed by an MSc in engineering and project management at Coventry University.
She refined her programme management expertise through her most recent roles working in the automotive industry.
Ileana is passionate about sustainability and creating a positive impact globally through innovation.
- Email:
- [email protected]
- Twitter:
- @IleanaLupsa
- Website:
- www.techUK.org
- LinkedIn:
- www.linkedin.com/in/ileana-lupsa
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