Background context
Glasgow City Council are currently in a seven-year full ICT outsource contract which runs until 31 March 2025, with the option of extending for a further five years. The technology landscape continues to evolve at pace and delivery models that were seen as aspirational in 2016 have now matured. The Council’s aspirations and service needs have developed in line with this, for example, a new Cloud Strategy has been developed in accordance with the increasing industry shift to a utility model where services are consumed on demand and ICT administration requirements are reduced.
Current project status
The council commissioned independent specialists to assist in identifying the trends in the marketplace and share their expertise of the sourcing options available for IT services. A Strategic Business Case has now been approved which appraises ICT service delivery models, with the following options shortlisted.
- Do nothing
- Extend the contract on redefined terms
- Procure multiple specialist suppliers (multi-source) – External SIAM
- Procure multiple specialist suppliers (multi-source) – In-house SIAM
- Deliver services through an in-house team
Market engagement
The council currently has an Intelligent Client function in place however the team is not resourced in the SIAM skillset that would support options three and four. To develop our knowledge of the market and skillsets required we have engaged with techUK. Our goal is to understand which organisations, both client side and supplier side, are established in SIAM to gain lessons learned and help shape our future direction.
Areas of interest
- Which toolsets are required to ensure an efficient service in a multi-vendor SIAM model?
- Organisations that have SIAM established that we can engage with to gain insight.
- What specialist skillsets are required?
- Which organisations and law firms can advise on the contracts needed between multiple suppliers, the council and SIAM function?
Alison Young
Alison Young
Alison Young is the Associate Director Local Public Services.
Alison has background in International Trade & Investment, with experience in the public, private and third sector, advising on international trade, new markets, inward investment and working closely with UK cities and regions around investment into innovation and partnerships and technology. Prior to joining techUK, she has her own consulting business and was Head of Global Investment with the Connected Places Catapult. This role had a focus on FDI around the built environment and mobility, working across NetZero mobility projects in the UK and globally. She worked closely with the Innovation Districts Group, to foster and network of knowledge sharing and helped set up the Freeport Innovation Network, to foster innovation in the context of freeports with a focus on investment.
She spent six years living and working in the Middle East, with the Department for Business and Trade. Based first in Oman, leading on a number of sectors, from Education to Infrastructure, then based in the UAE, setting up the Technology and Smart Cities sector, with a core focus on AI and Fintech.
She is passionate about economic growth for the UK, to create jobs and opportunities; the green agenda and the decarbonisation of transport. She has a degree in Russian Studies MA, from the University of Edinburgh and is currently learning Arabic.
- Email:
- [email protected]
- Phone:
- +44 (0) 20 7331 2029
- LinkedIn:
- https://www.linkedin.com/in/alisonayoung/
Ileana Lupsa
Ileana Lupsa
Ileana Lupsa is the Programme Manager for Local Public Services and Nations and Regions, at techUK.
Ileana studied electronics, telecommunications and IT as an undergraduate, followed by an MSc in engineering and project management at Coventry University.
She refined her programme management expertise through her most recent roles working in the automotive industry.
Ileana is passionate about sustainability and creating a positive impact globally through innovation.
- Email:
- [email protected]
- Twitter:
- @IleanaLupsa
- Website:
- www.techUK.org
- LinkedIn:
- www.linkedin.com/in/ileana-lupsa
Tracy Modha
Tracy Modha
Tracy supports the marketing of several areas at techUK, including Cyber Exchange, Central Government, Cyber Resilience, Defence, Education, Health and Social Care, Justice and Emergency Services, Local Public Services, Nations and Regions and National Security.
Tracy joined techUK in March 2022, having worked in the education sector for 19 years, covering administration, research project support, IT support and event/training support. My most outstanding achievement has been running three very successful international conferences and over 300 training courses booked all over the globe!
Tracy has a great interest in tech. Gaming and computing have been a big part of her life, and now electric cars are an exciting look at the future. She has warmed to Alexa, even though it can sometimes be sassy!
- Email:
- [email protected]
- Phone:
- 02073312000
- Website:
- www.techuk.org
- LinkedIn:
- https://www.linkedin.com/in/tracymodha83
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