Secure video calls help all prisoners maintain essential family ties during pandemic

This is an excellent step in the right direction as we see prisoners able to virtually talk to their friends and family and maintain those essential family ties. It was widely reported that, during the first national COVID-19 lockdown and due to social distancing measures, prisoners were unable to have visitors. Due to this, prisoners struggled to stay in touch with friends and families. It is really positive to see secure video calls are now running in all public and private prisons, alongside young offender institutions across England and Wales – an essential part of offender rehabilitation.

MoJ reported that “ offenders with strong family ties are less likely to reoffend, which costs the taxpayer around £18 billion per year, while 97% of prisoners say that video calls have a positive impact on their mental health.

Prisons Minister Lucy Frazer QC MP said:

“Video calls have been a huge success in our response to COVID-19 in the prison estate, with staff and offenders overwhelmingly positive about the impact of the technology”.

“Prisoners have seen drastic changes to their daily routines to save lives and to protect local health services. Part of that has been the loss of social visits – something we know plays a huge role in prisoners’ wellbeing and rehabilitation and these calls are allowing them to keep this vital family contact”.

The video calls take place on secure laptops in a designated area in each prison. Safeguards are in place to prevent misuse with all participants checked in advance, calls are monitored by prison staff and restrictions have been built into the software to ensure safe use.

Graham Barrett, Governor at HMP Wandsworth said:

“Video calls have been an incredibly positive step forward in what has been a very difficult time. It has revolutionised the way that people can communicate with loved ones and having such a user- friendly service has ensured that the men in our care can keep in touch with family and friends all over the world”.

The new technology builds on the 2017 Lord Farmer review which found that close bonds between prisoners and family members can significantly reduce their risk of reoffending.

To view the article in full, please click here.

techUK has launched a ‘Digital Justice’ working group aiming to drive digital transformation across the criminal justice system. If you are interested in hearing more about this work, please get in touch with Georgie using the details below.

Georgie Morgan

Head of Justice and Emergency Services | Fraud and Economic Crime Lead, techUK

Georgie joined techUK as the Justice and Emergency Services (JES) Programme Manager in March 2020, progressing to Head of Programme in January 2022. Her portfolio then expanded in January 2024 where she now leads our work across fraud and economic crime. 

In her current role, Georgie leads techUK’s engagement and initiatives across the blue light and criminal justice sectors. She works closely with industry and stakeholders to drive innovation, address challenges, and anticipate future needs, while showcasing the critical role technology plays in delivering essential public safety and justice services. Through the JES programme, she provides a platform for suppliers, helping them navigate and establish themselves in the blue light and criminal justice markets.

Before joining techUK, Georgie spent four and a half years managing a Business Crime Reduction Partnership (BCRP) in Westminster. Collaborating with the Metropolitan Police and local councils, she focused on mitigating the impact of crime on the business community. Her efforts spanned addressing low-level street crime and anti-social behavior to managing critical incidents and violent crime.

Email:

[email protected]

LinkedIn:

https://www.linkedin.com/in/georgie-henley/

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