Salesforce and Sopra Steria collaborate to deliver interoperability

Interoperability between Police Force applications has been a perennial problem. It is also a problem outside of a force when you consider how neighbouring forces share data between different systems.

The interoperability solution connects the Sopra Steria STORM Command and Control application with the Salesforce platform. Today, force control room contact handlers are limited to the information provided by a caller and the contact handlers then have to match this with names/locations already held within force systems. This relies on complete, accurate and consistency of data from previous incidents which is open to human error and then re-keyed into systems which opens this up for further errors or mistakes to be made.

The link between these systems removes the need to log onto different systems and automatically presents data held within STORM to the contact handler based on CLI, address or nominal information. Automation of some current manual processes will also remove human intervention and free up the contact handlers time.

STORM has a rich quantity of data stored within it but this cannot be mined or reported on so by presenting this in a different user interface we will be able to overlay this data with other databases (RMS) to provide a richer level of information to contact handlers to help them with decision making, spotting vulnerable individuals quickly focusing on the citizen, not the incident.

Once we have this capability with multiple inputs we will be able to run AI algorithms on this data to spot patterns and trends in the data to inform decisions such as resourcing and crime patterns to help improve outcomes.

MuleSoft was used to link these applications together and we see the work they are doing with the iHub adding more capability into this user interface once Athena/Connect and Niche interfaces are built.

STORM is the first interoperable partnership we have created but we will be engaging with other suppliers to drive the interoperable agenda.

Georgie Morgan

Head of Justice and Emergency Services | Fraud and Economic Crime Lead, techUK

Georgie joined techUK as the Justice and Emergency Services (JES) Programme Manager in March 2020, progressing to Head of Programme in January 2022. Her portfolio then expanded in January 2024 where she now leads our work across fraud and economic crime. 

In her current role, Georgie leads techUK’s engagement and initiatives across the blue light and criminal justice sectors. She works closely with industry and stakeholders to drive innovation, address challenges, and anticipate future needs, while showcasing the critical role technology plays in delivering essential public safety and justice services. Through the JES programme, she provides a platform for suppliers, helping them navigate and establish themselves in the blue light and criminal justice markets.

Before joining techUK, Georgie spent four and a half years managing a Business Crime Reduction Partnership (BCRP) in Westminster. Collaborating with the Metropolitan Police and local councils, she focused on mitigating the impact of crime on the business community. Her efforts spanned addressing low-level street crime and anti-social behavior to managing critical incidents and violent crime.

Email:

[email protected]

LinkedIn:

https://www.linkedin.com/in/georgie-henley/

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