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Capita: Accelerating digital learning through private-public sector partnerships

Guest blog by Darren Outridge, Learning Partner (Health, Welfare, LPS & Education) as part of the Digital Transformation In the Public Sector week. #techUKDigitalPS

UK productivity has been highlighted as an economic weakness for over a decade. Yet the UK tech sector is world-leading and growing at 2.5 times the rate of the rest of the economy. The government knows that technology can transform public services for the better, and as it focuses on the ‘levelling up’ agenda it can provide key opportunities to create new jobs and contribute to the growth of the economy. Yet, to realise these better outcomes, the public and private sectors need to be able to work together seamlessly and cost-effectively. 

The recent launch of the UK Government’s Digital, Data and Technology Sourcing (DDaT) Playbook sets out how digital projects and programmes are assessed, procured and delivered across the public sector. One of the key points to be included in the role of collaboration between the private and public sectors.  

Collaborating to protect public health 

The DDat Playbook acknowledges that the government is often perceived to be overly risk-averse when it comes to doing things differently. However, the coronavirus pandemic demonstrated just how quickly progress can be made when businesses and government organisations work together.  

One of the most important public sector digital transformation projects to be delivered during the pandemic was The UK Health and Security Agency (UKHSA) Test and Trace programme. Test and Trace had a critical role in monitoring and suppressing the virus, supported by the new NHS Covid-19 app.  

However, in October 2020, when the UK was on the verge of entering a second national lockdown, the UKHSA knew they needed to actively harness lateral flow device (LFD) testing technology to proactively diagnose and protect the public. They approached Capita to help them quickly and safely train individuals to support mass testing in organisations such as schools, care homes, local authorities and businesses. With clinical trainers already being redeployed to help within the NHS, the UKHSA wanted to utilise military and civilian trainers.  

In just eight days, Capita designed and delivered a digital platform with video content to support the UKHSA’s early LFD distribution pilots. The solution enabled training on how to use the LFD tests to be accelerated for thousands of individuals through self-service digital content.  

A successful agile partnership  

By working in partnership, Capita and the UKHSA were able to meet a long series of rapid yet critical deadlines and help the government to maintain vital services during the pandemic.  The initial rollout to 2,000 users expanded to training over half a million people across the UK. 

Projects such as these show how learning and development can accelerate digital transformation and be a catalyst for change when delivered through agile, collaborative partnerships. 

Follow this link to find out more about the successful collaboration between Capita and the UK Health Security Agency.

To learn more about this author, please visit his LinkedIn.

To read more from #techUKDigitalPS Week, check out our landing page here.

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To learn more about, Capita, please visit their LinkedIn and Twitter

On Tuesday 5 April, techUK was delighted to host the Cabinet Office and industry representatives for the launch event for the UK Government’s Digital, Data and Technology Sourcing Playbook which was published on 28 March 2022. The DDaT Sourcing Playbook sets out guidance – in one place – as to how digital projects and programmes are assessed, procured and delivered in central government departments, arms-length bodies and the wider public sector. Through the application of what is commercial best practice, the Playbook addresses 11 key policies and six cross-cutting priorities that will ensure government gets things right from the start when it comes to procurement.

You can watch the recording of the launch event in full here:

DDaT Playbook Launch Event


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