Our Talk local government event series returns, after taking a short break over Easter, and we’re delighted to invite you to the next discussion which will focus on the how councils can turn insight into action to deliver real citizen-centric transformation.
Our latest research suggests that one third of citizens believe their council does not act in the best interest of citizens and expect their local council to do more. Focussing on citizen need and expectations can help councils prioritise investment to deliver the greatest value for citizens. Evidence suggests there is an intrinsic link between the experience citizens have when interacting with public services, their attitude towards the sector and public service outcomes. To improve outcomes for all, this link must be explored, fully understanding the drivers behind poor experiences and how citizen behaviours can be changed.
Join our local council and citizen experience experts to discuss the biggest barriers to transforming council services.
Speakers
- Jo Thomson - Partner, Customer Consulting, KPMG UK
- Holly Abbott - Senior Manager, Customer, KPMG UK
- Jordan Orchard – Manager, Customer, KPMG UK
