Note: Please access this link for information on the requirement and how to register for the pre market engagement: Publication reference: 2021/S 000-008268
Thank you for expressing an interest to be part of the pre-market engagement for The Department of Work & Pensions (DWP) Universal Credit (UC) Contact Centre Services Opportunity, to be hosted week commencing 10 May 2021. Pin reference: 2021/S 000-008268
The DWP is preparing to procure a contract for the provision of UC contact centre services. The contract will include the delivery of contact centre telephony services for Universal Credit customers to enable them to access information about UC services and will include the ability to on-board additional service lines of a similar nature during the lifetime of the contract.
DWP is looking to engage suppliers to test their thinking around the DWP Scope, Commercial Model and UC Strategy and give potential suppliers the opportunity to better understand the requirements and provide information on best practice and feedback. Therefore, to maximise the opportunity for an interactive and collaborative premarket engagement, the agenda will be as follows:
1. Morning Session - 9:30 - 12:30: DWP officials to provide suppliers an overview of the requirement to better understand the opportunity. Following the presentation there will be an opportunity for suppliers to ask any questions.
2. Afternoon Sessions: DWP will have 3 interactive focussed sessions, with the opportunity for suppliers to gain a greater understanding and ask questions and seek clarity in reference to the morning session presentation.
Please note that due to technical capacity constraints, suppliers will be limited to a maximum number of 2 delegates for each session on the 10 May 2021, as per the details below:
If you are interested in joining the morning session (9:30 to 12:30) please provide a maximum of 2 delegates from your organisation when booking your tickets.
If you are interested in joining the interactive afternoon focussed sessions, as per the below, please confirm which session/s your organisation you would like to join when booking your tickets (maximum 2 delegates per session), preferably with designated subject matter experts, who can support the interactive Q&A sessions:
- Interactive Afternoon Session 1: Scope, Operating Model & Strategy: 13.30pm – 14.15pm
- Interactive Afternoon Session 2: Technology, Security and Platform Interfaces: 14.30pm – 15.15pm
- Interactive Afternoon Session 3: Commercial, Pricing Approach & Forecasting: 15.30pm -16.30pm
Please note that the deadline for registrations is 5 May 2021.
Heather Cover-Kus
Heather Cover-Kus
Heather is Head of Central Government Programme at techUK, working to represent the supplier community of tech products and services to Central Government.
Prior to joining techUK in April 2022, Heather worked in the Economic Policy and Small States Section at the Commonwealth Secretariat. She led the organisation’s FinTech programme and worked to create an enabling environment for developing countries to take advantage of the socio-economic benefits of FinTech.
Before moving to the UK, Heather worked at the Office of the Prime Minister of The Bahamas and the Central Bank of The Bahamas.
Heather holds a Graduate Diploma in Law from BPP, a Masters in Public Administration (MPA) from LSE, and a BA in Economics and Sociology from Macalester College.
- Email:
- [email protected]
- LinkedIn:
- https://www.linkedin.com/in/heather-cover-kus-ba636538
Ellie Huckle
Ellie Huckle
Ellie joined techUK in March 2018 as a Programme Assistant to the Public Sector team and now works as a Programme Manager for the Central Government Programme.
The programme represents the supplier community of technology products and services in Central Government – in summary working to make Government a more informed buyer, increasing supplier visibility in order to improve their chances of supplying to Government Departments, and fostering better engagement between the public sector and industry. To find out more about what we do, how we do this and how you can get involved – make sure to get in touch!
Prior to joining techUK, Ellie completed Sixth Form in June 2015 and went on to work in Waitrose, moved on swiftly to walking dogs and finally, got an office job working for a small local business in North London, where she lives with her family and their two Bengal cats Kai and Nova.
When she isn’t working Ellie likes to spend time with her family and friends, her cats, and enjoys volunteering for diabetes charities. She has a keen interest in writing, escaping with a good book and expanding her knowledge watching far too many quiz shows!
- Email:
- [email protected]
- Phone:
- 020 7331 2015
- Twitter:
- @techUK,@techUK
- Website:
- www.techuk.org,www.techuk.org
- LinkedIn:
- https://bit.ly/3mtQ7Jx,https://bit.ly/3mtQ7Jx
Annie Collings
Annie Collings
Annie is the Programme Manager for Cyber Resilience at techUK. She first joined as the Programme Manager for Cyber Security and Central Government in September 2023.
In her role, Annie supports the Cyber Security SME Forum, engaging regularly with key government and industry stakeholders to advance the growth and development of SMEs in the cyber sector. Annie also coordinates events, engages with policy makers and represents techUK at a number of cyber security events.
Before joining techUK, Annie was an Account Manager at a specialist healthcare agency, where she provided public affairs support to a wide range of medical technology clients. She also gained experience as an intern in both an MP’s constituency office and with the Association of Independent Professionals and the Self-Employed. Annie holds a degree in International Relations from Nottingham Trent University.
- Email:
- [email protected]
- Twitter:
- anniecollings24
- LinkedIn:
- https://www.linkedin.com/in/annie-collings-270150158/
Ella Gago-Brookes
Ella Gago-Brookes
Ella joined techUK in November 2023 as a Markets Team Assistant, supporting the Justice and Emergency Services, Central Government and Financial Services Programmes, before progressing into Junior Programme Manager in January 2024.
Before joining the team, she was working at the Magistrates' Courts in legal administration and graduated from the University of Liverpool in 2022. Ella attained an undergraduate degree in History and Politics, and a master's degree in International Relations and Security Studies, with a particular interest in studying asylum rights and gendered violence.
In her spare time she enjoys going to the gym, watching true crime documentaries, travelling, and making her best attempts to become a better cook.
- Email:
- [email protected]
