This session is now fully booked. If you would like to be added to the waiting list, please email [email protected]

The Ministry of Justice (MoJ) Digital and Technology are going out to market to re-procure prisoner-facing transactional services and the hardware they are accessed through in prisons.

Prisoner transactional services enable prisoners to manage aspects of their daily lives. For example, they enable prisoners to choose what food they might want in the coming weeks, top up their Pin Phone credit, or send applications or requests to specific business functions in the prison. They also offer the opportunity to help prisoners adapt to using digital services, a core part of daily life upon release, while also significantly reducing the amount of work prison officers are required to do. For example, prison officers no longer need to manually collect paper meal request forms and hand those into the kitchen for processing. Instead, a prisoner automatically places his or her order through the transactional services, providing the Catering Manager with an overview of what is required for the forthcoming weeks. They are currently accessed through kiosks placed on Prison wings.

As part of this re-procurement, we also want to find a supplier of a biometric identification service who can help us correctly identify visitors, match with prisoners and booked visits, and ensure the safety and security of visits. We aim to identify a supplier who can provide the capability for biometric identification initially while also upskilling MoJ Digital’s own capability to provide, monitor, and manage biometric identification in the future.

MoJ Digital and Technology plan to go to publish the tenders in December, with the aim of appointing suppliers in April 2022.

If you are supplier interested in either the transactional services and/or the biometric identification service, please make sure you register ASAP and come prepared to answer the following questions:

What are the key questions we want to ask the market for feedback?

  • Is our way of breaking this down into individual components/lots appropriate? Will this work? 
  • What are the other ways we could think about doing this? 
  • How do we bring in consortium bids?
  • Is there anything missing from our plan for tender?

Spaces for this session are limited so make sure to register ASAP.