Join leading experts to understand how customer service & experience has changed post-covid and how technology can support these changes
REGISTRATION: REGISTRATION PAGE IS AVAILABLE HERE
The ongoing COVID-19 crisis has changed the way that businesses connect with their customers. Organisations are having to rethink their customer experience strategies and tech companies are developing solutions that will enable them to always meet the changing consumer expectations and behaviour
The panel will consider:
• What have been the key impacts of Covid-19 for the relationship with local and international Customers
• What does the term ‘the new normal’ mean and what does this mean for customer relationships?
• How have customer expectations changed and how have companies adapted their customer processes
• What has been the impact of Covid-19 on Contact Centre strategies and outsourcing / offshoring customer support.
• Progress and challenges in Interactive Voice Response (IVR) Automation
• Using WhatsApp as a Customer support tool
• How to evaluate Conversational AI partners
SPEAKERS
- Maytrix / Captain Tom Phenomenon: Hannah Ingram-Moore, Co-Founder
- Moorhouse: James Easterbrook, Director
- TTEC: Sean Canning, Senior Vice President
- Firstsource: Raji Raghavan, Senior Vice President
- Haptik: Kartik Poddar, Chief Business Officer
- NRG: Julie Mordue, Client Relationship Manager - Marketing
We look forward to welcoming you to this important discussion. If you have any questions about the event, please contact [email protected] or [email protected].
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