Turning the blueprint into reality: Civica’s commitment to a modern digital government

Guest blog by Civica #techUKSmarterState

Civica

Civica is a global GovTech champion focused on developing critical cloud-based software and services that are integral to the everyday lives of citizens around the world. www.civica.com

As a global GovTech champion, Civica serves more than 100 million citizens through more than 5,000 public bodies, including local authorities, central government departments, health and care organisations and education institutions around the world.

Civica, the UK’s leading public sector software provider, has spent over two decades delivering mission-critical digital solutions. Our focus is on building secure, cloud-based technologies that simplify citizen interactions, enhance public trust through scalable and human-centric solutions and ultimately help government deliver services that are faster, fairer and more efficient.

The State of Digital Government Review rightly acknowledges declining satisfaction (from 79% to 68%) with digital services over the past decade, driven by fragmentation, under-digitisation and legacy systems. Against this backdrop, the government’s Blueprint for Modern Digital Government sets out both a diagnosis and a remedy: a six-point plan to restore trust, remove friction and unlock the potential of technology to improve lives.

At Civica, we believe this agenda is not just timely but urgent. Crucially, it recognises that digital transformation cannot be piecemeal. It requires whole organisations, not just IT teams, to embrace a digital-first mindset. Realising this vision will depend on collaboration, and Civica brings expertise that can support that effort.

Responding to the Six-Point Plan

1. Join up public sector services

Civica supports the move toward an integrated public sector. Our cloud platforms already enable end-to-end, cross-organisational services, breaking down silos and raising standards across the board.

2. Harness the power of AI for the public good

AI offers enormous potential in areas such as predictive healthcare, fraud prevention and smarter resource allocation. Civica is committed to responsible, ethical AI and stands ready to support the government’s new AI Adoption Unit in embedding these principles.

3. Strengthen and extend our digital and data public infrastructure

Civica's federated digital identity, resilient payment systems and unified data frameworks are designed to enhance security, scalability and trust. We’re aligned with the goals of expanding GOV.UK One Login, the National Data Library and enhancing cyber resilience.

4. Elevate leadership, invest in talent

Digital transformation is as much about culture as technology. Civica actively supports workforce development and advocates embedding digital leadership into the DNA of public organisations.

5. Fund for outcomes, procure for growth and innovation

Procurement should reward innovation and measurable value. Our delivery models focus on outcomes, flexibility and co-creation with public partners, aligning with the government’s vision for smarter procurement.

6. Commit to transparency, drive accountability

Open data, measurable outcomes and citizen participation are essential. Civica shares the vision of a government that “works in the open” and is committed to continuous performance improvement.

A shared vision for digital transformation

The government's vision for a modern digital government - easier lives, faster growth, firmer foundations, smarter organisations and higher productivity – fully align with Civica’s vision supported by our capabilities. Our solutions are built to help the public sector achieve these outcomes. Our proposed transformative approach focuses on:

Secure, federated digital identity (CIVICA Identity)
Frictionless payment systems (CIVICA Payments)
Inclusive user experiences (CIVICA Firefly)
Data liberation and interoperable data frameworks (CIVICA Citizen Identity Graph)

Modern digital government relies on systems that are secure, seamless and designed around citizens. CIVICA Identity delivers a federated approach, letting people log in once to access services across councils, central government, health & care and education, cutting duplication and friction. Built on privacy-by-design and citizen-first principles, it combines multi-factor authentication, flexible user management, social login and developer-friendly APIs to ensure security, accessibility and consistency, creating a trusted, streamlined digital experience that works for everyone.

Equally vital is frictionless payment infrastructure. CIVICA Payments reimagines citizen transactions for the modern age, supporting real-time, multi-channel payments from council tax and benefits to course fees and prescriptions. By unifying the transaction lifecycle, integrating reconciliation and reporting and ensuring accessibility for all citizens, payments become faster, more transparent and inclusive.

Citizen-centric design extends to our user experience platform CIVICA Firefly. Grounded in universal design principles, accessibility standards and iterative feedback loops, Firefly ensures digital services are genuinely inclusive. Diverse user testing, plain-language navigation and ongoing improvements ensure services respond to real needs rather than assumptions.

Finally, the CIVICA Citizen Identity Graph enables secure, interoperable data frameworks that liberate information from silos while maintaining consent and privacy. By standardising data structures and mapping citizen interactions across government services, it allows life-event-based service delivery, reduces repetitive form-filling and supports coordinated action across agencies.

Together, these solutions embody the Blueprint’s call to “do the hard work for the public” and make services easier, faster and fairer for everyone.

Turning vision into reality

We believe A Blueprint for Modern Digital Government is not just a plan, it is a rallying call. Delivering it will require bold leadership, smart investment and deep collaboration between public and private sectors.

At Civica, we are committed to this shared mission. Together with government and partners, we can turn ambition into action and ensure that digital government works for everyone, simplifying interactions, empowering public servants and rebuilding trust in public services.

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