The potential of mobile connectivity to aid the delivery of social care
A new report by Mobile UK, published today, has highlighted the enormous potential that connectivity can offer to overcome the challenges that local councils face in delivering adult social care in the UK.
While innovation in emerging technologies is forging ahead, and other industries and sectors are taking advantage of mobile connectivity (including 4G and 5G, plus other advanced technologies like Wi-Fi 6), this new report finds that social care providers and councils are not currently set up to take advantage of improved efficiencies – with only 40% of social care providers currently ‘digitised’.
With councils struggling, both financially and in terms or resources, the opportunities that digital connectivity can offer should be better understood.
New digital devices offer adults in need of in-home living support provision the chance to live independently for longer. For every additional week not in residential care councils can save £648 per person – or £33,700 per year. Additionally, remote monitoring to ensure medication is taken can potentially reduce hospital admissions by 60% - crucial at a time when the NHS is facing its biggest ever challenge.
Help for staff
Digital solutions could also have a material impact on alleviating the social care staffing crisis by supporting better working conditions, easier reporting capabilities, enhanced recruitment processes and upskilling. One example, highlighted in the report in East London, showcased where the training of staff in the use of digital technologies provided opportunities for care workers to access new skills, and resulted in improved job satisfaction and enabled staff to reach their career goals.
This report finds that there is enormous potential for councils to do more to adopt new applications and to ensure the highest quality mobile connectivity is available to them. Local authorities must therefore put infrastructure at the heart of policy making, recognising its foundational status in enabling councils to do more with less while reducing the challenge of adult social care delivery. Mobile UK is advocating for centrally funded Digital Champions to help coordinate and take ownership of these plans.
Commenting on the Connected Care report, Chief Executive for Mobile UK, Hamish MacLeod said:
With the pressure on councils more pronounced than ever and social care one of the biggest challenges they face it is important that the role of digital connectivity and the opportunities it offers are better understood.
Our report highlights many of these opportunities both to the council and those in need, calling for mobile connectivity to be more heavily integrated into council policy and planning.
Commenting further, Cancer surgeon and Vodafone Connected Health Ambassador, Professor Shafi Ahmed said:
Connectivity is key to deliver better, faster care to patients in every part of the health and social care services. Technology can – and I firmly believe, will – completely transform health care across the UK and beyond, making it more equitable, accessible and affordable. But there’s still considerable reluctance to embrace these changes, which is why reports like this are so vital.
By setting out clearly where the opportunities are, Mobile UK has made it much easier for councils and care providers to understand the impact technology can have on the delivery and quality of social care.
The full report which contains a foreword by Central London Forward’s Digital Champion Nicola Egan, can be viewed and downloaded here.
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Josh joined techUK as a Programme Manager for Telecoms and Net Zero in August 2024.
In this role, working jointly across the techUK Telecoms and Climate Programmes, Josh is responsible for leading on telecoms infrastructure deployment and uptake and supporting innovation opportunities, as well as looking at how the tech sector can be further utilised in the UK’s decarbonisation efforts.
Prior to joining techUK, Josh’s background was in public affairs and communications, working for organisations across a diverse portfolio of sectors including defence, telecoms and infrastructure; aiding clients through stakeholder engagement, crisis communications, media outreach as well as secretariat duties.
Outside of work, Josh has a keen interest in music, painting and sailing.
Tales has a background in law and economics, with previous experience in the regulation of new technologies and infrastructure.
In the UK and Europe, he offered consultancy on intellectual property rights of cellular and IoT technologies and on the regulatory procedures at the ITU as a Global Fellow at the European Space Policy Institute (ESPI).
Tales has an LL.M in Law and Business by the Getulio Vargas Foundation (FGV) and an MSc in Regulation at the London School of Economics, with a specialization in Government and Law.
Robert joined techUK in October 2022, where he is now Programme Manager for Health and Social Care.
Robert previously worked at the Pension Protection Fund, within the policy and public affairs team. Prior to this, he worked at the Scottish Parliament, advising politicians and industry stakeholders on a wide range of issues, including rural crime and health policies.
Robert has a degree in Politics and International Relations (MA Hons) from the University of Aberdeen, with a particular focus on strategic studies and energy security. Outside of work he enjoys activities such as running, rugby, boxing and cooking!
Junior Programme Manager, Health and Care Team, techUK
Viola Pastorino
Junior Programme Manager, Health and Care Team, techUK
Viola Pastorino is a policy, governance, and strategic communication specialist.
She joined techUK as the Junior Programme Manager in the Health and Care Team in April 2024.
She has obtained a Bachelor of Sciences in Governance, Economics, and Development from Leiden University, and a Master's programme in Strategic Communications at King's College London. Her academic background, leading up to a dissertation on AI policy influence and hands-on campaign development, is complemented by practical experience in international PR and grassroots project management.
She is skilled in qualitative and quantitative analysis and comfortable communicating findings to varying stakeholders. Above all, she is deeply passionate about the intersection of technology and government, especially how technology and global discourse shape one another, the processes that lead to belief polarisation and radicalisation of communities, and crafting strategic narratives that steer public discourse.
Outside of work she loves reading, live music light operation, and diving.
Rachel Kennedy
Programme Manager Health and Social Care, techUK
Rachel Kennedy
Programme Manager Health and Social Care, techUK
Rachel joined techUK in December 2024, as a Programme Manager in the Health and Social Care team.
Prior to this, Rachel worked at a specialist health and social care public affairs agency, working with a range of organisations and trade bodies across the medical technology, pharmaceutical, digital health and social care sectors. As well as this, Rachel was part of the Secretariat for a number of health and care related All-Party Parliamentary Groups.
Rachel has a Masters in Global Governance and Diplomacy from the University of Leeds, as well as a first-class honours in Politics BA from Newcastle University.
Tracy Modha
Programme Marketing Assistant for Public Sector Markets, techUK
Tracy Modha
Programme Marketing Assistant for Public Sector Markets, techUK
Tracy supports the marketing of several areas at techUK, including Cyber Exchange, Central Government, Cyber Resilience, Defence, Education, Health and Social Care, Justice and Emergency Services, Local Public Services, Nations and Regions and National Security.
Tracy joined techUK in March 2022, having worked in the education sector for 19 years, covering administration, research project support, IT support and event/training support. My most outstanding achievement has been running three very successful international conferences and over 300 training courses booked all over the globe!
Tracy has a great interest in tech. Gaming and computing have been a big part of her life, and now electric cars are an exciting look at the future. She has warmed to Alexa, even though it can sometimes be sassy!