Joined-up public services start with a modern network

Guest blog by Tim Matson, Public Sector Lead at Cloud Gateway #techUKSmarterState

Tim Matson

Public Sector Lead, Cloud Gateway

Why IT Network Infrastructure Is the Foundation of Joined-Up Services

Public services are often experienced by citizens and businesses as a single seamless system. However, many government departments remain fragmented in their service delivery, largely due to outdated or siloed IT network infrastructure. Network infrastructure, the combination of physical devices, software, and protocols that enable secure, high-speed data transfer - is the essential technological backbone that allows integrated public services to function in real time.

Without a modern, resilient, and interoperable network, agencies cannot efficiently share data or applications at scale, resulting in delays, errors, and inconsistent user experiences. Research shows that even the best policy reforms or service redesigns will fall short if the underlying network is obsolete or incompatible.

The Challenge: Legacy Network Infrastructure

Many public sector organisations still rely on legacy IT networks that were not designed for today's demands of cloud adoption, high-volume data sharing, mobile access, and cybersecurity. Common problems include:

Data Bottlenecks: Outdated hardware and fragmented networks inhibit real-time information flow essential for responsive service delivery.
Security Vulnerabilities: Legacy systems lack embedded modern security controls, increasing risks from cyber threats.
Lack of Scalability: Aging networks can’t support bandwidth-hungry technologies such as AI and Internet of Things (IoT).

These fragmented, siloed infrastructures hinder not only day-to-day service efficiency but also strategic goals like digital transformation and cost reduction.

How Modern Networks Enable Joined-Up Services

When agencies prioritise network modernisation - upgrading to cloud-ready, software-defined, and secure networks, new capabilities become possible:

End-to-End Service Delivery: Seamless workflows are supported across multiple departments and geographic regions, presenting citizens and businesses with consistent, integrated interfaces.
Real-Time Data Sharing: Secure and scalable networks enable instant access to shared data sources and applications, enhancing decision-making.
Unified Security and Compliance: Centralised network policies reduce cyber risk and ensure government-wide compliance standards.
Support for Emerging Technologies: Modern networks facilitate adoption of AI, edge computing, and IoT for better public services.

Lessons from Government IT Modernisation Initiatives

Recent government IT modernisation efforts reveal key lessons:

Adopt Network as a Service (NaaS) and Secure Access Service Edge (SASE): These frameworks are designed to enable agility, adaptability, and simplified management of complex networks through self-service controls, managed service support - or a blend of both.
Build Future-Ready Networks: Investments in 5G, fixed wireless access, and multicloud connectivity prepare agencies for evolving needs before they become mission critical.
Leverage Edge Computing: Enabling low-latency, localised processing supports advanced applications without putting pressure on the core network.

Notably, a consolidated, modern IT network has allowed some agencies to save significant cost annually while significantly improving reliability and security.

Moving from Vision to Delivery

Government leaders must understand that network infrastructure is not just a support function but a central strategic enabler of joined-up public services. Prioritising interoperable, scalable, and secure networks unlocks the full potential of digital transformation - leading to improved citizen outcomes, streamlined business interactions, and resilient, efficient service delivery.

By modernising the digital backbone today, public sector organisations ensure their networks can meet current demands and are future-ready for emerging technologies and service models.

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