Event Round-Up: NS&I Rainbow Programme – Digital Experience & Digital Enablement Procurement Package Briefing
On 5 October, techUK was once again delighted to host NS&I for a supplier briefing on the second of its four procurement packages, Digital Experience and Digital Enablement.
This package will procure a strategic supplier of managed services to support a multi-channel digital banking experience platform that will underpin NS&I’s delivery of digital self-service customer journeys, and to provide enablers for Assisted Digital support. (The Assisted Digital service itself will be in the scope of a subsequent package).
The contract resulting from this package will provide the business, technology, and operational capabilities needed to transform NS&I's digital customer journeys and experiences. These will include services to support the integration, hosting, and management of the digital banking experience platform. The contract will also deliver business enablement services, such as: digital communications; Know Your Customer/Anti-Money Laundering checks; identity verification; and multi-factor authentication. NS&I’s customer experience development will also benefit from support services including: Service Design; Customer Experience design; and User Experience design and development.
NS&I briefed attendees on:
- its vision for the Digital Experience and Digital Enablement package;
- its requirements and thinking on the people, ways of working and technology capabilities needed to support its evolving digital customer offer;
- the organisation’s commercial and collaboration approach; and
- the indicative timescale of the competitive procedure with negotiation.
The session concluded with a supplier Q&A. For more information, head to the FAQ section on the NS&I Rainbow Programme website.
Along with the slides from the presentation, a supplier survey was issued to all registered attendees after the event and NS&I would like all responses to be returned to them by Sunday 17 October.
You can watch the recording of the full event here:
Supplier sessions
NS&I is looking to engage in a series of direct conversations with a number of suppliers following the event to obtain direct feedback on the requirements and challenge areas of our thinking. If you are interested in participating in these sessions please contact NS&I directly at [email protected] stating your organisation’s interest and capability. NS&I will be looking to select a representative sample of service providers, software vendors and partners to assist with this process. Participation or not does not have any bearing on the ability to bid for the opportunity. Sessions are expected to occur on w/c 11 October and 18 October.
More about NS&I
National Savings and Investments (NS&I), the UK’s savings bank, gives everybody the opportunity to save confidently while providing a source of funds for government. NS&I has this year embarked on a significant transformation of its outsourced business process services - the Rainbow Programme.
Heather Cover-Kus
Heather Cover-Kus
Heather is Head of Central Government Programme at techUK, working to represent the supplier community of tech products and services to Central Government.
Prior to joining techUK in April 2022, Heather worked in the Economic Policy and Small States Section at the Commonwealth Secretariat. She led the organisation’s FinTech programme and worked to create an enabling environment for developing countries to take advantage of the socio-economic benefits of FinTech.
Before moving to the UK, Heather worked at the Office of the Prime Minister of The Bahamas and the Central Bank of The Bahamas.
Heather holds a Graduate Diploma in Law from BPP, a Masters in Public Administration (MPA) from LSE, and a BA in Economics and Sociology from Macalester College.
- Email:
- [email protected]
- LinkedIn:
- https://www.linkedin.com/in/heather-cover-kus-ba636538
Annie Collings
Annie Collings
Annie joined techUK as the Programme Manager for Cyber Security and Central Government in September 2023.
Prior to joining techUK, Annie worked as an Account Manager at PLMR Healthcomms, a specialist healthcare agency providing public affairs support to a wide range of medical technology clients. Annie also spent time as an Intern in an MPs constituency office and as an Intern at the Association of Independent Professionals and the Self-Employed.
Annie graduated from Nottingham Trent University, where she was an active member of the lacrosse society.
- Email:
- [email protected]
- Twitter:
- anniecollings24
- LinkedIn:
- https://www.linkedin.com/in/annie-collings-270150158/
Ellie Huckle
Ellie Huckle
Ellie joined techUK in March 2018 as a Programme Assistant to the Public Sector team and now works as a Programme Manager for the Central Government Programme.
The programme represents the supplier community of technology products and services in Central Government – in summary working to make Government a more informed buyer, increasing supplier visibility in order to improve their chances of supplying to Government Departments, and fostering better engagement between the public sector and industry. To find out more about what we do, how we do this and how you can get involved – make sure to get in touch!
Prior to joining techUK, Ellie completed Sixth Form in June 2015 and went on to work in Waitrose, moved on swiftly to walking dogs and finally, got an office job working for a small local business in North London, where she lives with her family and their two Bengal cats Kai and Nova.
When she isn’t working Ellie likes to spend time with her family and friends, her cats, and enjoys volunteering for diabetes charities. She has a keen interest in writing, escaping with a good book and expanding her knowledge watching far too many quiz shows!
- Email:
- [email protected]
- Phone:
- 020 7331 2015
- Twitter:
- @techUK,@techUK
- Website:
- www.techuk.org,www.techuk.org
- LinkedIn:
- https://bit.ly/3mtQ7Jx,https://bit.ly/3mtQ7Jx
