Together with speakers – Martin Newman, a leading authority on customer centricity and customer experience, and Martin Oxley, distinguished for his expertise in doing business in Central Europe – Santander will be looking at some pragmatic ways of approaching business in international markets, including an overview of possible internationalisation strategies and how Santander providers can support you in your company’s expansion to Europe.
In the latest edition of our biannual Santander Trade Barometer report, the results showed that 59% of businesses that trade internationally reported improved performance over the past year, compared to just 46% of those that do business solely in the UK. What’s more, 38% of businesses say that international growth – in new and existing markets – will be a key driver of recovery but that the greatest operational challenge for these internationally-ambitious businesses is finding trustworthy partners, connections, and customers. So, how do you do it successfully? Which market should be next on your agenda and where do you even start? Surprisingly, the answer is much closer to home – to be successful globally, you need to be effective locally.
We all know that when it comes to international growth, it isn’t one-size-fits-all. So, whether you’re selling to consumers directly or business to business, it’s important to understand that when you embark upon your international journey you think through the needs of different customers in different markets. What’s important in the UK may not be in Germany, Italy, or other European markets, while there will be other criteria that will be more important to customers in these markets. As Confucius said, a journey of a thousand miles begins with a single step, and for successful growth it’s vital that that step is in the right direction. To this end, you must ensure that there’s a definable opportunity for your business in the market you want to enter and understand what you need to do to be successful – both in meeting local customer needs and navigating a foreign competitive landscape. Martin Newman is a global customer experience expert, helping businesses to connect more effectively with customers by understanding their needs and delivering more relevant experiences. His presentation will help to address the challenges outlined above. In Martin’s presentation, he will share his customer centricity framework that will help you to ensure you meet the needs of customers in different markets.
With customer centricity right at the core of market success, our second speaker, Martin Oxley, will look at some practical tips for doing business in international markets. What type of business relationship are you looking to establish? How are you going to reach your customers? Are you set up to deliver? The future of international trade is much more than exporting products to overseas markets, it involves meeting new people, understanding what they’re looking for, and defining an attractive proposition. Customer care is a vital ingredient in building long-term business relationships, whether B2B or B2C, and you will need to build an ecosystem of providers who will support your growth by fostering strong partnerships. Having spent his career living and working in Europe and in his current role as Chair of a retail solutions company, Martin is well-placed to help both large and small companies build this network and advise on their international growth journey.
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Santander has now launched their new Santander Navigator tiering structure, which has changed the way you register for events. All of our events can now be accessed through our free Explore subscription package, where you can register for this and future events, as well as access exclusive insights and a number of other exciting features.
To register for this event, please click the book now button, for new subscribers, register your details and a member of the Santander team will activate your free Santander Navigator subscription and register you for this event. For further information about this event, please contact Magda Crosa.
Exclusive Santander Navigator offer for techUK members
techUK have an exclusive access offer for members to the Santander Navigator platform. Santander Navigator is a trade facilitation platform for UK tech and digital businesses trading across global markets. The platform will help your business identify potential growth opportunities and make connections with a global network of over 250 approved providers covering 40 global markets. These specialist providers will save you time and money by offering a range of solutions to enable you to identify and overcome the regulatory and compliance challenges within trading internationally.
As techUK members, you will get free access to the ‘Prepare’ subscription package on Santander Navigator, a saving of £1,800 on the standard cost for this level of subscription. This package will give you access to curated international trade insights, activities and a range of export related solutions. The ‘Prepare’ package includes tools such as:
- Events & Training – Grow your skillset with training or connect with global opportunities through a series of webinars, or face-to-face meet the buyer/meet the expert type events
- Business Insights – Stay on top of your markets with a range of tailored export insights.
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