Understanding patient and clinician needs and designing services with their involvement is key to delivering better outcomes and successful services. In 2020, techUK, NHSX, and NHS Digital came together to create a user-centred Design Working Group with the aim to support the public sector organisations to work together with industry to champion user-centered design, identify good practice and share expertise and knowledge.
For this session, which techUK is hosting as part of the HETT conference, members of the Working Group will look at the place of user-centred design professionals in the digital and informatics workforce, what good user-centred design looks like for health and care, and identify how to help those commissioning digital products become “expert” clients.
Speakers include:
- Victoria Betton, Director, PeopleDotCom
- Imogen Levy, Head of Digital and User Centred Design, Moorfields Eye Hospital NHS Foundation Trust
- Simon Dixon, User Centred Design, Technology and Assurance, NHSX
- Dean Vipond, Lead Designer, NHS Digital.
Find out more about the session and join us here: https://hettshow.co.uk/agenda/
Robert Walker
Robert Walker
Robert joined techUK in October 2022, where he is now Programme Manager for Health and Social Care.
Robert previously worked at the Pension Protection Fund, within the policy and public affairs team. Prior to this, he worked at the Scottish Parliament, advising politicians and industry stakeholders on a wide range of issues, including rural crime and health policies.
Robert has a degree in Politics and International Relations (MA Hons) from the University of Aberdeen, with a particular focus on strategic studies and energy security. Outside of work he enjoys activities such as running, rugby, boxing and cooking!
- Email:
- [email protected]
Viola Pastorino
Viola Pastorino
Viola Pastorino is a policy, governance, and strategic communication specialist.
She joined techUK as the Junior Programme Manager in the Health and Care Team in April 2024.
She has obtained a Bachelor of Sciences in Governance, Economics, and Development from Leiden University, and a Master's programme in Strategic Communications at King's College London. Her academic background, leading up to a dissertation on AI policy influence and hands-on campaign development, is complemented by practical experience in international PR and grassroots project management.
She is skilled in qualitative and quantitative analysis and comfortable communicating findings to varying stakeholders. Above all, she is deeply passionate about the intersection of technology and government, especially how technology and global discourse shape one another, the processes that lead to belief polarisation and radicalisation of communities, and crafting strategic narratives that steer public discourse.
Outside of work she loves reading, live music light operation, and diving.
Rachel Kennedy
Rachel Kennedy
Rachel joined techUK in December 2024, as a Programme Manager in the Health and Social Care team.
Prior to this, Rachel worked at a specialist health and social care public affairs agency, working with a range of organisations and trade bodies across the medical technology, pharmaceutical, digital health and social care sectors. As well as this, Rachel was part of the Secretariat for a number of health and care related All-Party Parliamentary Groups.
Rachel has a Masters in Global Governance and Diplomacy from the University of Leeds, as well as a first-class honours in Politics BA from Newcastle University.
Tracy Modha
Tracy Modha
Tracy supports the marketing of several areas at techUK, including Cyber Exchange, Central Government, Cyber Resilience, Defence, Education, Health and Social Care, Justice and Emergency Services, Local Public Services, Nations and Regions and National Security.
Tracy joined techUK in March 2022, having worked in the education sector for 19 years, covering administration, research project support, IT support and event/training support. My most outstanding achievement has been running three very successful international conferences and over 300 training courses booked all over the globe!
Tracy has a great interest in tech. Gaming and computing have been a big part of her life, and now electric cars are an exciting look at the future. She has warmed to Alexa, even though it can sometimes be sassy!
- Email:
- [email protected]
- Phone:
- 02073312000
- Website:
- www.techuk.org
- LinkedIn:
- https://www.linkedin.com/in/tracymodha83
Francesca Richiusa
Francesca Richiusa
Fran serves as the Programme Team Assistant within techUK’s Public Sector Market Programmes, where she is responsible for delivering comprehensive team support, managing administrative functions, and fostering strong relationships with members.
Prior to joining techUK in May 2025, Fran built a meaningful career in the charitable and local government sectors. She worked extensively with both victims and perpetrators of crime, and notably led the coordination of Domestic Homicide Reviews across Surrey—an initiative aimed at identifying lessons and preventing future incidents of domestic abuse.
Outside of work, Fran is an avid traveller and a proud cat mum who enjoys unwinding with her feline companions.
- Email:
- [email protected]
- Website:
- www.techuk.org/
- LinkedIn:
- https://www.linkedin.com/in/francesca-richiusa/
