The Future of Field Service Live Tour is a not to be missed, free to attend event for service leaders. You’ll have the opportunity to network with like-minded individuals, hear real-world perspectives on a variety of timely topics, and benefit from a high-quality line-up of speakers including representatives from Aston Business School, Fujitsu, and Cubic Transportation.
Here’s a snapshot of some of the topics likely to be covered.
- digital transformation and technology trends
- service strategy evolution
- service revenue growth
- customer experience and satisfaction
- recruiting, hiring, and retention
- employee enablement and engagement
- leadership styles and tips
- change management and company culture.
Held in an exclusive venue in London it really is a day not to miss! Spaces are limited so please register now to guarantee your place!
Agenda
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10:00 – 10:30: Welcome, Introduction, State of the Industry
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10:30 – 11:10: The Advanced Services Group at Aston Business School | Embracing the Advanced Services Continuum
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11:10 – 11:50: Baxi Heating UK Ltd | Bringing Heat-as-a-Service to Life
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11:50 – 12:30: Cubic Transportation Systems | What it Takes to Succeed at Outcomes-Based Service
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12:30-13:30: Lunch and Networking
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13:30 – 14:00: Genius Sports | How the Principles of Great Field Service Apply to the Sports World
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14:00 – 14:45: Waterlogic International & Edwards Vacuum | Panel Discussion: Setting a Foundation for Transformation Success
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14:45 – 15:30: Fujitsu and Fives Cryomec AG | Panel Discussion: Strategies to Address the Skills
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15:30 – 16:00: Summary Discussion and Key Takeaways
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16:00 – 18:00: Happy Hour
Fred Sugden
Fred Sugden
Fred is responsible for techUK's activities across the Defence and National Security sectors, working to provide members with access to key stakeholders across the Defence and National Security community. Before taking on the role of Associate Director for Defence and National Security, Fred joined techUK in 2018, working as the Programme Head for Defence at techUK, leading the organisation's engagement with the Ministry of Defence. Before joining techUK, he worked at ADS, the national trade association representing Aerospace, Defence, Security & Space companies in the UK.
Fred is responsible for techUK’s market engagement and policy development activities across the Defence and National Security sectors, working closely with various organisations within the Ministry of Defence, and across the wider National Security and Intelligence community. Fred works closely with many techUK member companies that have an interest in these sectors, and is responsible for the activities of techUK's senior Defence & Security Board. Working closely with techUK's Programme Head for Cyber Security, Fred oversees a broad range of activities for techUK members.
Outside of work, Fred's interests include football (a Watford FC fan) and skiing.
- Email:
- [email protected]
- Phone:
- 07985 234 170
Francesca Richiusa
Francesca Richiusa
Fran serves as the Programme Team Assistant within techUK’s Public Sector Market Programmes, where she is responsible for delivering comprehensive team support, managing administrative functions, and fostering strong relationships with members.
Prior to joining techUK in May 2025, Fran built a meaningful career in the charitable and local government sectors. She worked extensively with both victims and perpetrators of crime, and notably led the coordination of Domestic Homicide Reviews across Surrey—an initiative aimed at identifying lessons and preventing future incidents of domestic abuse.
Outside of work, Fran is an avid traveller and a proud cat mum who enjoys unwinding with her feline companions.
- Email:
- [email protected]
- Website:
- www.techuk.org/
- LinkedIn:
- https://www.linkedin.com/in/francesca-richiusa/
Jeremy Wimble
Jeremy Wimble
Jeremy manages techUK's defence programme, helping the UK's defence technology sector align itself with the Ministry of Defence - including Defence Digital, DE&S, innovation units and Frontline Commands - through a broad range of activities including private briefings and early market engagement events. It also supports the MOD as it procures new digital technologies.
Prior to joining techUK, from 2016-2024 Jeremy was International Security Programme Manager at the Royal United Services Institute (RUSI) coordinating research and impact activities for funders including the FCDO and US Department of Defense, as well as business development and strategy.
Jeremy has a MA in International Relations from the University of Birmingham and a BA (Hons) in Politics & Social Policy from Swansea University.
- Email:
- [email protected]
Tracy Modha
Tracy Modha
Tracy supports the marketing of several areas at techUK, including Cyber Exchange, Central Government, Cyber Resilience, Defence, Education, Health and Social Care, Justice and Emergency Services, Local Public Services, Nations and Regions and National Security.
Tracy joined techUK in March 2022, having worked in the education sector for 19 years, covering administration, research project support, IT support and event/training support. My most outstanding achievement has been running three very successful international conferences and over 300 training courses booked all over the globe!
Tracy has a great interest in tech. Gaming and computing have been a big part of her life, and now electric cars are an exciting look at the future. She has warmed to Alexa, even though it can sometimes be sassy!
- Email:
- [email protected]
- Phone:
- 02073312000
- Website:
- www.techuk.org
- LinkedIn:
- https://www.linkedin.com/in/tracymodha83
