techUK sets out recommendations to support adoption and scaling of Intelligent Automation in Central Government

techUK’s Tech & Innovation Programme have joined forces with the Central Government Programme to launch its first-ever Industry Perspective on Intelligent Automation in Central Government.

Read techUK’s Industry Perspective: Intelligent Automation in Central Government

techUK’s Tech & Innovation Programme has joined forces with the Central Government Programme to launch its first-ever Industry Perspective on Intelligent Automation in Central Government. This paper is a culmination of techUK’s Intelligent Automation Campaign which took place in the first half of 2021.

With case studies from leading industry suppliers such as UiPath, CGI, Workday and BJSS, this paper outlines how Government and Industry can work together to promote and scale adoption of Intelligent Automation (IA) across Government Departments.

techUK members, many of them leaders in the field of Intelligent Automation, recently met to share their experiences of working with Government to automate processes and services. The resulting briefing paper outlines six recommendations from industry to ensure meaningful adoption of Intelligent Automation solutions:

Recommendation 1: Undertake deeper engagement and collaboration between Government and industry through a specific Intelligent Automation forum, in order to shine a light on the possible.

Recommendation 2: Knowledge-sharing tools and platforms such as the Government’s Automation Register should be more visible and accessible, both within Government Departments and within the supplier community.

Recommendation 3: In order to move away from point-based, tactical solutions and achieve a sustainable approach to automation, appoint a strategic sponsor within each Government Department’s leadership team. Convene a forum of these sponsors to develop conversations based around strategic value, rather than technical problems, within Departments’ executive suites. 

Recommendation 4: Engage industry to support the consolidation of the Department Automation Blueprints to create a coherent, integrated and well-scoped programme of activity. 

Recommendation 5: Leadership must establish and reinforce the expectation that automation will augment the workforce, enabling employees to spend more time on strategic initiatives instead of mundane tasks.  

Recommendation 6: Ensure appropriate funding is place in the next Spending Review to support the adoption and scaling of automation.  

Intelligent Automation has been instrumental for Government Departments in their response to the COVID-19 pandemic, and now this technology has the potential to drive recovery and resilience in the coming months and years. As usage continues to scale, it is important that we continue to facilitate even greater collaboration between Government and Industry in order to drive further adoption. We hope the recommendations in this paper will showcase how to increase collaboration and support for automation.

Henry Rex, Associate Director of Public Sector


The pandemic has thrown into even sharper focus the imperative for a public sector that must operate differently. It is increasingly recognised that government services are enhanced by supportive Intelligent Automation (IA) technologies which are a powerful tool for enhancing the citizen experience and the efficient inter-workings of government processes, delivering immediate impact with impressive payback. What’s more, IA can enhance legacy IT, by enabling the expansive legacy infrastructure to be adapted to ongoing and future challenges. UiPath fully supports the six recommendations put forward in the techUK paper and endorse the view that IA should become a strategic pillar of local and central Government IT systems roadmaps. UiPath’s approach to building integrated IA programs that supports the Public Sectors’ delivery of these important recommendations.

David Burrows, Public Sector Industries leader


Over the course of the pandemic, organisations have experienced first-hand how Intelligent Automation leads to faster and better business outcomes with less risk. This, in turn, has led to increased uptake in a positive shift that looks set to continue beyond the end of the pandemic and far into the future.

Michael Douroux, Group Vice President Sales, NEZA




Laura Foster

Laura Foster

Head of Technology and Innovation, techUK

Laura is techUK’s Head of Programme for Technology and Innovation.

She supports the application and expansion of emerging technologies, including Quantum Computing, High-Performance Computing, AR/VR/XR and Edge technologies, across the UK. As part of this, she works alongside techUK members and UK Government to champion long-term and sustainable innovation policy that will ensure the UK is a pioneer in science and technology

Before joining techUK, Laura worked internationally as a conference researcher and producer covering enterprise adoption of emerging technologies. This included being part of the strategic team at London Tech Week.

Laura has a degree in History (BA Hons) from Durham University, focussing on regional social history. Outside of work she loves reading, travelling and supporting rugby team St. Helens, where she is from.

[email protected]

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Jill Broom

Jill Broom

Programme Manager, Cyber Security, techUK

Jill is techUK’s Programme Manager for Cyber Security, working across the cyber eco-system to bring industry together with key stakeholders across the public and private sectors.

Prior to focusing in on techUK's cyber security work, Jill was also part of techUK's Central Government programme team, representing the supplier community of technology products and services to Whitehall departments. 

Before joining techUK, Jill worked as a Senior Caseworker for an MP, advocating for local communities, businesses and individuals, so she is particularly committed to techUK’s vision of harnessing the power of technology to improve people’s lives. Jill is also an experienced editorial professional and has delivered copyediting and writing services for public-body and SME clients as well as publishers.

[email protected]

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