30 Apr 2021

How intelligent automation revolutionises HR processes

Employee lifecycle automation enables a faster, more consistent onboarding and offboarding experience that ensures employees are seamlessly welcomed to the business, are productive from day one, and the business is better protected when an employee leaves, writes Spherica for techUK's Intelligent Automation Week #AutomationUK

In today’s experience culture, delivering an exceptional employee experience is as important as delivering exceptional service to your customer. Yet many employee lifecycle management processes are still highly manual and at risk of error, which may affect the productivity of new starters and open the business up to risk.  

Employee onboarding is a vital HR process, but it has many manual touchpoints. Information passes between multiple departments – from HR to IT to facilities – to ensure a new hire has everything they need to get to work on their first day.

The admin burden is significant, and tasks are usually repetitive and mundane. IT Service Desk teams bear the brunt of these tasks, such as:

  • User account set up
  • Access permissions and security groups
  • Hardware and software provisioning
  • Asset management

The same is true for offboarding employees when they leave the business. Decommissioning accounts, removing access permissions, and managing redundant assets is another highly manual process. The risk of error in this case can expose businesses to security risks if permissions are not removed promptly. While redundant software licences can lead to unnecessary costs. 

Intelligent automation connects people, processes and technology to reduce the heavy admin burden and:

  • improve the employee experience
  • reduce risk
  • increase security
  • increase productivity
  • reduce costs

Transforming employee lifecycle management

Employee lifecycle automation enables a faster, more consistent onboarding and offboarding experience that ensures employees are seamlessly welcomed to the business, are productive from day one, and the business is better protected when an employee leaves.

By removing fractured communication and approval processes, intelligent automation enables tasks to be completed with far fewer human touchpoints. Here are just some of the benefits that can be delivered:

  • New hire data is automatically populated across various platforms, reducing the risk of manual keying errors
  • Access permissions are triggered based on department and job role rules, reducing the risk of misallocation or delayed access
  • Asset management is enhanced as information is accurate and up to date
  • Employee communications are automated, increasing consistency and accuracy
  • Service desk tickets are automatically updated and closed without requiring human input
  • Risk of error is reduced, protecting a business’s most valuable assets: its people and its data.

The benefits are realised immediately

Intelligent automation solutions can be designed and implemented within just a few weeks and so businesses can reap the rewards almost immediately. 

One of our customers managing 100+ employee lifecycle requests per month saved 40 hours – one whole week - on manual tasks across the IT team through employee lifecycle management automation. Reducing these manual, mundane (although essential) tasks gave its IT and HR teams more time to focus on higher-value tasks, service improvements and innovation, thereby supporting its continued growth and recovery.

Getting the strategy right

The right automation solution enables the agility, productivity and cost-efficiencies businesses need to compete in the new future of work, so getting the strategy right first time is a business imperative. Check out our Automation Success Kit, a 10-step roadmap to ensure you get your automation strategy right. 

For more information, contact Suzanne Rouart at [email protected] or call +44 (0) 7711 360 658.

You can read all insights from techUK's Intelligent Automation Week here

Sue Daley

Sue Daley

Director, Technology and Innovation

Sue leads techUK's Technology and Innovation work.

This includes work programmes on cloud, data protection, data analytics, AI, digital ethics, Digital Identity and Internet of Things as well as emerging and transformative technologies and innovation policy. She has been recognised as one of the most influential people in UK tech by Computer Weekly's UKtech50 Longlist and in 2021 was inducted into the Computer Weekly Most Influential Women in UK Tech Hall of Fame. A key influencer in driving forward the data agenda in the UK Sue is co-chair of the UK government's National Data Strategy Forum. As well as being recognised in the UK's Big Data 100 and the Global Top 100 Data Visionaries for 2020 Sue has also been shortlisted for the Milton Keynes Women Leaders Awards and was a judge for the Loebner Prize in AI. In addition to being a regular industry speaker on issues including AI ethics, data protection and cyber security, Sue was recently a judge for the UK Tech 50 and is a regular judge of the annual UK Cloud Awards.

Prior to joining techUK in January 2015 Sue was responsible for Symantec's Government Relations in the UK and Ireland. She has spoken at events including the UK-China Internet Forum in Beijing, UN IGF and European RSA on issues ranging from data usage and privacy, cloud computing and online child safety. Before joining Symantec, Sue was senior policy advisor at the Confederation of British Industry (CBI). Sue has an BA degree on History and American Studies from Leeds University and a Masters Degree on International Relations and Diplomacy from the University of Birmingham. Sue is a keen sportswoman and in 2016 achieved a lifelong ambition to swim the English Channel.

[email protected]
020 7331 2055

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Laura Foster

Laura Foster

Head of Technology and Innovation, techUK

Laura is techUK’s Head of Programme for Technology and Innovation.

She supports the application and expansion of emerging technologies across business, including Geospatial Data, Quantum Computing, AR/VR/XR and Edge technologies.

Before joining techUK, Laura worked internationally in London, Singapore and across the United States as a conference researcher and producer covering enterprise adoption of emerging technologies. This included being part of the strategic team at London Tech Week.

Laura has a degree in History (BA Hons) from Durham University, focussing on regional social history. Outside of work she loves reading, travelling and supporting rugby team St. Helens, where she is from.

[email protected]

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