How can we make cyber security a more attractive industry to capture and retain diverse talent?
Guest Blog: Michelle Freel, IBM Security Commercial Manager as part of our #Cyber2021 week.
We all have a responsibility in the industry to attract and retain a more diverse range of talent and build the cyber skills of the future. There are great initiatives towards this objective, such as CyberDay4Girls, CyberFirst, Women in Security, SaluteMyJob (re-training veterans), P-TECH and Open P-TECH. What other initiatives should be implemented today to fill the job vacancies of tomorrow?
Growing up I never imagined I would now have a career in cyber security. I suspect that’s true for a lot of us, but the opportunities that this industry offers are vast and exciting. There is an estimated global cyber security skills gap of 4.07 million vacancies, as reported by the (ISC)2 Cybersecurity Workforce Study 2019, so we need to consider how we open up this opportunity to people, just like me, who never imagined a career in cyber security.
Eight years ago, I took the plunge and joined IBM Security, using transferrable skills in business management, delivery management and sales. Whilst I had a background in Information Technology, I didn’t have a background in cyber. The skillset I had was welcomed with open arms and, from there, I used my passion for learning and grew my knowledge and understanding of security.
Today, everyone needs to be more open about considering employing people from diverse backgrounds and allowing them the opportunity to bring their diverse, unique experiences and outlook to this industry. There needs to be a mindset change from both us, as potential recruiters, and from potential candidates, if we are going to fill the skills gap. So how can we open up opportunities?
Working in partnership with SaluteMyJob, IBM offer free courses for ex-military veterans to retrain them in cybersecurity by delivering training courses on QRadar, I2, cyber security fundamentals and dedicated pathways. To date, 500+ veterans have been trained via this program.
With the objective of empowering employees and attracting talent, IBM created WISE “Women in Security Excelling”, an internal group focused on education, mentoring, youth and industry outreach.
IBM has also partnered with Protection Group International (PGI), who launched its Women in Cyber programme, a career conversion initiative aimed at retraining women from various (and often non-technical) backgrounds, for a career in the cyber security industry, four of whom are now thriving within IBM.
There are other angles which can and should be considered too. Neurodiversity has come to the fore more recently, IBM is driving a global series of programmes around this area. In December last year IBM UK launched targeted hiring programmes for those with Neurodiverse challenges and specific hiring for cyber roles.
Perhaps we also need to get people to really question why they wouldn’t consider a career in cybersecurity. They should review the skills they have and consider those that are transferrable to the cyber industry, such as strong communication skills, problem solving, relationship building, team working and adaptability. The other more technical skills needed can be learnt. By doing that we could bring more diversity to the industry.
We also need to focus on growing awareness of cyber careers in the younger generations, as a way to ensure a steady flow of diverse people joining the industry in the longer term. They need to see Cyber as a future career path in the same way they would view “Accountant, Architect or Lawyer” as potential career options. Within IBM there are great initiatives in place for school age children and young adults such as the following:
CyberDay4 Girls: A global IBM initiative which aims to promote cybersecurity as a career option for secondary school girls (11-15 years). IBM volunteers deliver workshops, where girls learn how to protect their online identities, are introduced to the Internet of Things, engage in activities such as basic threat modelling and have an opportunity to hear from experts about what it is like to work in the security industry.
P-TECH: Programme in schools to enable students aged 14-20 yrs with cybersecurity pathways and other skills, to be work-ready.
Open P-TECH: Free open digital learning platform for young people, including cybersecurity courses with industry-recognised badges.
CyberFirst: IBM is a partner for the NCSC CyberFirst programme, aiming to identify and develop future UK cybersecurity professionals (ages 11-17 year olds)
To summarise, we all need to do our best to help people retrain, look at how to attract diverse backgrounds, and focus on awareness and education within the younger generations.
What other initiatives are being implemented or should be implemented today to fill the current vacancies and those of tomorrow?
Jill Broom
Head of Cyber Resilience, techUK
Jill Broom
Head of Cyber Resilience, techUK
Jill leads the techUK Cyber Resilience programme, having originally joined techUK in October 2020 as a Programme Manager for the Cyber and Central Government programmes. She is responsible for managing techUK's work across the cyber security ecosystem, bringing industry together with key stakeholders across the public and private sectors. Jill also provides the industry secretariat for the Cyber Growth Partnership, the industry and government conduit for supporting the growth of the sector. A key focus of her work is to strengthen the public–private partnership across cyber to support further development of UK cyber security and resilience policy.
Before joining techUK, Jill worked as a Senior Caseworker for an MP, advocating for local communities, businesses and individuals, so she is particularly committed to techUK’s vision of harnessing the power of technology to improve people’s lives. Jill is also an experienced editorial professional and has delivered copyediting and writing services for public-body and SME clients as well as publishers.
Olivia Staples joined techUK in May 2025 as a Junior Programme Manager in the Cyber Resilience team.
She supports the programs mission to promote cyber resilience by engaging key commercial and government stakeholders to shape the cyber resilience policy towards increased security and industry growth. Olivia assists in member engagement, event facilitation and communications support.
Before joining techUK, Olivia gained experience in research, advocacy, and strategic communications across several international organisations. At the Munich Security Conference, she supported stakeholder engagement and contributed to strategic communications. She also worked closely with local and national government stakeholders in Spain and Italy, where she was involved in policy monitoring and advocacy for both public and private sector clients.
Olivia holds an MSc in Political Science (Comparative Politics and Conflict Studies) from the London School of Economics (LSE) and a BA in Spanish and Latin American Studies from University College London (UCL).
Outside of tech, Olivia enjoys volunteering with local charities and learning Norwegian.
Annie is the Programme Manager for Cyber Resilience at techUK. She first joined as the Programme Manager for Cyber Security and Central Government in September 2023.
In her role, Annie supports the Cyber Security SME Forum, engaging regularly with key government and industry stakeholders to advance the growth and development of SMEs in the cyber sector. Annie also coordinates events, engages with policy makers and represents techUK at a number of cyber security events.
Before joining techUK, Annie was an Account Manager at a specialist healthcare agency, where she provided public affairs support to a wide range of medical technology clients. She also gained experience as an intern in both an MP’s constituency office and with the Association of Independent Professionals and the Self-Employed. Annie holds a degree in International Relations from Nottingham Trent University.
Programme Marketing Assistant for Public Sector Markets, techUK
Tracy Modha
Programme Marketing Assistant for Public Sector Markets, techUK
Tracy supports the marketing of several areas at techUK, including Cyber Exchange, Central Government, Cyber Resilience, Defence, Education, Health and Social Care, Justice and Emergency Services, Local Public Services, Nations and Regions and National Security.
Tracy joined techUK in March 2022, having worked in the education sector for 19 years, covering administration, research project support, IT support and event/training support. My most outstanding achievement has been running three very successful international conferences and over 300 training courses booked all over the globe!
Tracy has a great interest in tech. Gaming and computing have been a big part of her life, and now electric cars are an exciting look at the future. She has warmed to Alexa, even though it can sometimes be sassy!
Programme Team Assistant for Public Sector Markets, techUK
Francesca Richiusa
Programme Team Assistant for Public Sector Markets, techUK
Fran serves as the Programme Team Assistant within techUK’s Public Sector Market Programmes, where she is responsible for delivering comprehensive team support, managing administrative functions, and fostering strong relationships with members.
Prior to joining techUK in May 2025, Fran built a meaningful career in the charitable and local government sectors. She worked extensively with both victims and perpetrators of crime, and notably led the coordination of Domestic Homicide Reviews across Surrey—an initiative aimed at identifying lessons and preventing future incidents of domestic abuse.
Outside of work, Fran is an avid traveller and a proud cat mum who enjoys unwinding with her feline companions.