30 Apr 2021

Harnessing momentum and bracing for change: how automation is enabling innovations and resiliency in uncertain times

For the final day of techUK's Intelligent Automation Week, Blue Prism highlight innovative use cases of automation that have driven resiliency in the health sector during COVID-19. #AutomationUK

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The healthcare sector often finds itself at the sharp end of economic difficulties, specifically when it comes to budget cuts and managing population health. As we head into another year of uncertainty, the NHS must double down on strategies to ensure financial sustainability if it is to continue to provide world-class patient care and meet the goals of the NHS long-term plan.

But with no silver bullet to cure all of the NHS’s challenges, this is much easier said than done. What it does have on its side, however, is momentum. As Satya Nadella (CEO of Microsoft) recently put it: the world has seen “two years of digital transformation [take place] in two months”.

So how can the NHS make the most of its recent bounds in innovation, and keep the wheels of transformation moving forward?

Intelligent automation is helping healthcare organisations across the world to do just this. With a team of cloud-based digital workers, Blue Prism clients have the power to exponentially increase the capacity of their systems and human teams, without overhauling existing infrastructure or burning out their employees.   

Here’s how they’re doing it.

Back-office transformation

Whatever your back office eco-system looks like, there’s a good chance you have a few legacy systems and applications kicking around. There’s also a very good chance that these are integral to your day-to-day operations but require lots of staff management thanks to a lack of native integration capabilities.

Experience shows that this kind of operational complexity keeps operating costs high for healthcare organisations, wait times long for patients, and frustrations high for staff. It doesn’t have to be that way. With a digital workforce, you can streamline your back-office functions without needing to rope in your valuable staff, ensuring that processing is as efficient as possible, and your teams have more time to spend with patients.

Check out how University Hospitals Birmingham have transformed their patient records process here

Improve patient engagement models

As the world becomes more consumer orientated, patients expect more from their healthcare providers. Whether this means enabling a digital front door to services, offering more tailored correspondents, or just getting more out of their interactions with clinicians, patients want information at their fingertips, and services on demand. AI-enabled digital workers are helping the NHS to deliver all of these outcomes and more by facilitating new ways of interacting with patients and supporting back-end processes so that clinicians and staff can focus on outcomes. 

Check out how Mercy Radiology have become the first Radiology organisation in New Zealand to offer online booking

Population healthcare management

Population health management and integrated care are increasing in international significance, and for good reason. The pandemic has demonstrated the importance of working together with other public services and sharing responsibility for people’s welfare and health outcomes.

However, putting this into practice can be easier said than done. Automation has helped Trusts all over the country manage Covid-19 testing and roll out vaccines and NIVS reporting, whilst they forge closer relationships with adjacent services such as local governments, by democratizing data and enabling cross-team processes to take place.

Learn more in our latest Infographic here

If you’d like to learn more about how Blue Prism is helping the NHS to improve financial sustainability and meet the goals of the NHS long-term plan, visit our website or download our full HFMA report here.

You can read all insights from techUK's Intelligent Automation Week here

Laura Foster

Laura Foster

Head of Technology and Innovation, techUK

Laura is techUK’s Head of Programme for Technology and Innovation.

She supports the application and expansion of emerging technologies, including Quantum Computing, High-Performance Computing, AR/VR/XR and Edge technologies, across the UK. As part of this, she works alongside techUK members and UK Government to champion long-term and sustainable innovation policy that will ensure the UK is a pioneer in science and technology

Before joining techUK, Laura worked internationally as a conference researcher and producer covering enterprise adoption of emerging technologies. This included being part of the strategic team at London Tech Week.

Laura has a degree in History (BA Hons) from Durham University, focussing on regional social history. Outside of work she loves reading, travelling and supporting rugby team St. Helens, where she is from.

[email protected]

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Rory Daniels

Rory Daniels

Programme Manager, Emerging Technologies

Rory joined techUK in June 2023 after three years in the Civil Service on its Fast Stream leadership development programme.

During this time, Rory worked on the Government's response to Covid-19 (NHS Test & Trace), school funding strategy (Department for Education) and international climate and nature policy (Cabinet Office). He also tackled the social care crisis whilst on secondment to techUK's Health and Social Care programme in 2022.

Before this, Rory worked in the House of Commons and House of Lords alongside completing degrees in Political Economy and Global Politics.

Today, he is techUK's Programme Manager for Emerging Technologies, covering dozens of technologies including metaverse, drones, future materials, robotics, blockchain, space technologies, nanotechnology, gaming tech and Web3.0.

[email protected]

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Elis Thomas

Elis Thomas

Programme Manager, Tech and Innovation, techUK

Elis joined techUK in December 2023 as a Programme Manager for Tech and Innovation, focusing on AI, Semiconductors and Digital ID.

He previously worked at an advocacy group for tech startups, with a regional focus on Wales. This involved policy research on innovation, skills and access to finance.

Elis has a Degree in History, and a Masters in Politics and International Relations from the University of Winchester, with a focus on the digitalisation and gamification of armed conflicts.

[email protected]

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