08 Dec 2023
by Venetia Rook

Driving Justice Innovation with Existing Technology Investments

When considering innovation within the justice system, a key factor is adhering to the Technology Code of Practice (https://www.gov.uk/guidance/the-technology-code-of-practice). By maximising investments in the technology already in use, you have the opportunity to create tailored solutions to optimise court processes, manage case lifecycles, or enhance rehabilitation programmes, using a centralised, collaborative, and tech-driven approach to drive positive change in the criminal justice system.

Strengthening Government Resilience

With the challenges of recent years and the trend towards modern digital experiences, the UK Government is expected to deliver best in class services to its citizens and that is dependent on operational resilience. 

Effective service delivery is dependent on operational resilience and with the establishment of the UK Government resilience Framework late 2022, there is already a commitment to strengthening resilience through innovation.

Having recently presented on operational resilience with a colleague at a Central Government Partner Networking Event https://pne-uk.com/, where our focus was on the Government’s most important facet of resilience; their people and the importance of not only attracting talent but retaining it. The discussion with delegates was about enhancing the employee experience through innovation in the onboarding process.

New Technology Challenges

As I was thinking about ideas for innovation in the justice system, I came across a blog by Simon Baugh, Chief Executive, Government Communication Service, “Seven ways to make the Civil Service more innovative”. https://civilservice.blog.gov.uk/2023/09/12/seven-ways-to-make-the-civil-service-more-innovative/

The point that resonated with me was highlighting the fact that new technology doesn’t come without its challenges, as there are issues around accuracy, bias, transparency, privacy, and security, and as this had featured in our presentation, how about thinking about this differently? Rather than introducing new technology why not further utilise technology you already have within the justice system to drive innovation, such as the ServiceNow Platform?

Innovation Opportunities Leveraging Enterprise Platforms

Enterprise platforms such as ServiceNow can play a transformative role in the criminal justice system by enhancing operational efficiency, collaboration, and transparency, in a variety of ways:

  • Streamline the end-to-end justice process across the various with joined up data and workflows across various departments, such as law enforcement, courts, prisons, and post-release support.
  • Use case management functionality to enable seamless coordination among agencies, improving response times and overall public safety. Workflow automation can accelerate routine processes, reducing administrative burdens and allowing personnel to focus on critical tasks.
  • Data analytics capabilities facilitate evidence-driven decision-making. By consolidating and analysing data from disparate sources, the criminal justice system can gain valuable insights, aiding in resource allocation, predictive policing, and informed policy decisions.



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Venetia Rook

Venetia Rook

Head of ServiceNow Pre-Sales, Methods

Venetia Rook, Head of ServiceNow Pre-Sales at Methods with 30 years IT solution experience.