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Social Value: Why all leaders must walk the walk
Wellbeing - Improve health and wellbeing and improve community integration.
Research has shown that people want to work for organisations that have a clear purpose – one to which they can relate. Having a sense of pride in doing something ‘worthwhile’ contributes to the recruitment and retention of staff1 and to the communities they live and work in. Delivering Social Value plays a key role in this, at both an organisational and individual project level – but what does it mean for leaders? Leadership is essential to ensure Social Value comes to life across the organisation, with leaders walking the walk, not just talking the talk on Social Value.
So, what is Social Value? Social Value moves beyond using money as the main measurement of value, instead putting the emphasis on doing the right thing for people, communities, and the planet. The UK Government’s Social Value Act came into effect in 2012, asking procurers of public services to consider social value and to recognise the improved outcomes it can deliver. In 2021, PPN 06/20 strengthened this, making it mandatory to include at least 10% of Social Value evaluation within tenders, so organisations bidding for working in the public sector are articulating and quantifying what Social Value will be delivered during their projects.
Social Value is good for business in more ways than one: research from communications’ company, Porter Novelli2, suggests 89% of executives believe strong purpose provides competitive advantage3. Demonstrating Social Value can improve organisations’ reputations, and a good reputation helps leaders to improve customer satisfaction, to achieve growth and to deliver strategic objectives. The positive feelings that come from taking part in worthwhile activities benefit staff wellbeing, and a happy workforce will be committed to their roles in the company. This has a direct impact on productivity, and encourages other skilled professionals to join them. Rather than seeing Social Value as a financial 'cost' to the business, leaders should measure the tangible value gained in improved recruitment and retention, and better bidding performance.
Building a socially valuable business
The social impact enablement platform, Impact, highlights that “It takes a village to build a socially valuable business, not a select few teams4,” and leaders are in the driving seat to make this happen. To truly make a difference to society and the planet, Social Value must be embedded into an organisation’s DNA, woven into its fabric rather than something to which just ‘lip service’ is paid. It needs to be as prominent on internal intranet sites as it is on external sites, recruitment advertisements and LinkedIn profiles.
Ensuring Social Value is at the heart of leadership should not be confused with social leadership however, which is a different concept. Social leadership “refers to the emotional and empathetic leadership style of leaders who focus on connection, collaboration, and communication. It focuses on the importance of building strong relationships within teams and creating a positive work environment”5. While leaders who celebrate and highlight social value may have this style, any type of leader can use their influence to embed Social Value as a key commitment within their organisation.
Leaders are critical to unlocking the full potential of social value: they play a key role in providing meaning and purpose for their workforce. As the Chartered Institute of Personnel and Development (CIPD describes:
“Leadership is the ability to understand people's motivations and leverage them to achieve a shared goal. Skilful leaders can contribute to positive outcomes for individuals, teams, organisations, and communities. It's important to develop leaders who can address the needs of an organisation, and to create an environment that allows them to be effective.6”
There are three key elements to leadership – the self, other people, and the job. Leaders must have self-awareness, and effectively express their personal qualities; and must influence, motivate and inspire stakeholders within their job, which is to define, clarify, and revise tasks to be achieved. Purpose is the golden thread across these three elements. As the CIPD describes, “When people share a sense of purpose, they find meaning in their efforts, and are motivated to perform better.”6
But while Social Value has to be delivered cohesively and en-masse, it doesn’t have to be a one-size-fits-all approach. Taking it back to the self, it is important for leaders to express what matters to and motivates them, to become advocates and influence and inspire others, rather than issue authoritative demands. Effective leadership approaches which are adaptive to the need of each individual play a pivotal role in motivating teams; leaders need to ensure Social Value is embedded into all business governance, engagement and delivery up-front, rather than as a ‘bolt on’ at the end.
As businesses continually evolve and improve, so must the Social Value narrative from business leaders, ensuring that external influencers/forces are taken into consideration and approaches adapted. For example, a significant life event such as illness, or the birth of children can put a different focus on the self or others, and may magnify the focus or change priorities.
Taking practical action
Strong leadership is linked directly to business success. To thrive, and to continue to thrive, businesses must be sustainable and adaptable, and so too must their leaders. Organisation’s leadership teams must properly understand their moral compass and the true impact they can have on people, communities and the wider planet. True leaders find out what really matters to their people, and how they can help them to make a difference. By understanding what your organisation’s purpose is, and how social value is supporting you to achieve it you can start a conversation – ensuring that challenge and differing perspectives are welcomed.
About AtkinsRéalis
Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-leading professional services and project management company dedicated to engineering a better future for our planet and its people. AtkinsRéalis creates sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors such as Engineering Services, Nuclear, Operations & Maintenance and Capital. News and information are available at www.atkinsrealis.com or follow us on LinkedIn.
Heather Cover-Kus
Heather is Head of Central Government Programme at techUK, working to represent the supplier community of tech products and services to Central Government.
Ellie Huckle
Ellie joined techUK in March 2018 as a Programme Assistant to the Public Sector team and now works as a Programme Manager for the Central Government Programme.
Annie Collings
Annie joined techUK as the Programme Manager for Cyber Security and Central Government in September 2023.
Ella Gago-Brookes
Ella joined techUK in November 2023 as a Markets Team Assistant, supporting the Justice and Emergency Services, Central Government and Financial Services Programmes.
Authors
Jacqui Lees
