Modernising Emergency Services Communications for an AI-enabled Future

About this event

Join senior Blue Light leaders for a peer discussion on 23 November exploring how modern communications, and AI can help emergency services respond to growing demand whilst freeing frontline teams to focus on protecting the public.

The roundtable will focus on practical approaches, and customer examples, of how using modern communications technology and AI improves operational efficiency, supports frontline and back-office staff and creates better outcomes for citizens.

Discussion Topics 

1. Releasing Frontline Capacity How can emergency services organisations better support stretched teams and help them work more effectively?

Explore how capabilities such as AI assist, semantics, transcription and intelligent workflows can reduce repetitive administration, provide faster access to knowledge and improve information flow — freeing people to focus on higher-value tasks and supporting citizens

2. Creating Better Outcomes for Citizens – What arecitizen expectations in a digital world and how can they be met, while maintaining safety, security and human control?

Explore how modern contact centre, intelligent routing, automation and AI-assisted triage can be used to improve emergency and non-emergency interactions to help citizens reach the right support faster

3. Establishing Trusted Foundations for AI - What operational, governance and technology foundations must be in place before adopting AI?

What are the high-value use cases for AI across contact centres and control rooms, and how do organisations ensure AI supports safeguarding and accountability requirements?

Key Takeaways for Attendees

• Insights into how leading services are already modernising voice and call handling environments.

• Practical ideas for increasing frontline capacity through communications, automation and AI

• Perspectives from peers facing similar challenges around demand, budgets, workforce pressures and public expectations.

Spaces are limited, so register your interest today by clicking the button below.

Please note that submitting your interest does not guarantee attendance. If your registration is approved, you will receive a confirmation email with joining details.

For more information, please contact:

Dora Pass

Events Manager, techUK

Cinzia Miatto

Senior Programme Manager - Justice & Emergency Services, techUK

Event sponsor:

SCC aims to simplify the complex. It is Europe’s largest privately owned technology provider, delivering the most powerful end-to-end solutions on the market to private and public sector customers globally. By harnessing proprietary technology with solutions from more than 300 leading technology providers, including NVIDIA, Dell, Microsoft, and Cisco, SCC delivers innovative end-to-end services across cybersecurity, cloud, data & AI, infrastructure, and digital workplace. SCC is on every major UK public-sector framework, including the NHS, Home Office, and HMRC, and works with private companies such as Rolls-Royce, Tesco, Post Office, Burberry, Channel 4, National Trust, Legal & General, Connells, and TFL. 

SCC is a wholly owned family business, enabling long-term investment and independence from short-term market pressures. All aspects of its business operations, from customer service to partner collaboration, are rooted in SCC’s values: agility, passion, success together, responsibility, and customer centricity. It has a turnover of £4 billion across 9 countries and 7,000+ staff in 45 offices worldwide. 

To find out more information, visit: https://www.scc.com/ 


 

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