Modernising Emergency Services Communications for an AI-enabled Future

About this event

Join senior Blue Light leaders for a peer discussion on 23 November exploring how modern communications, and AI can help emergency services respond to growing demand whilst freeing frontline teams to focus on protecting the public.

The roundtable will focus on practical approaches, and customer examples, of how using modern communications technology and AI improves operational efficiency, supports frontline and back-office staff and creates better outcomes for citizens.

Discussion Topics 

1. Releasing Frontline Capacity How can emergency services organisations better support stretched teams and help them work more effectively?

Explore how capabilities such as AI assist, semantics, transcription and intelligent workflows can reduce repetitive administration, provide faster access to knowledge and improve information flow — freeing people to focus on higher-value tasks and supporting citizens

2. Creating Better Outcomes for Citizens – What arecitizen expectations in a digital world and how can they be met, while maintaining safety, security and human control?

Explore how modern contact centre, intelligent routing, automation and AI-assisted triage can be used to improve emergency and non-emergency interactions to help citizens reach the right support faster

3. Establishing Trusted Foundations for AI - What operational, governance and technology foundations must be in place before adopting AI?

What are the high-value use cases for AI across contact centres and control rooms, and how do organisations ensure AI supports safeguarding and accountability requirements?

Key Takeaways for Attendees

• Insights into how leading services are already modernising voice and call handling environments.

• Practical ideas for increasing frontline capacity through communications, automation and AI

• Perspectives from peers facing similar challenges around demand, budgets, workforce pressures and public expectations.

Speakers

• Tony Blaker, Chief of Staff, Digital, Data and Technology Co-ordinating Committee, National Police Chiefs’ Council

• Chris Philpott, Assistant Chief Officer Humberside Police

Hosts

• Dan Cartter, Director of Innovation, SCC

• Cinzia Miatto, Senior Programme Manager - Justice & Emergency Services

Spaces are limited, so register your interest today by clicking the button below.

Please note that submitting your interest does not guarantee attendance. If your registration is approved, you will receive a confirmation email with joining details.