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Government and Public Services

Technology is helping government and public services modernise systems, improve productivity and deliver better outcomes for citizens. From digital services and data-driven decision making to artificial intelligence and emerging technologies, innovation is reshaping how public services are designed, delivered and experienced.

We bring together government, public sector leaders and industry to support digital transformation, improve service delivery and help create public services fit for the future. We help organisations harness technology to improve outcomes for citizens and communities while supporting a more productive, responsive and resilient public sector.

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Technology enables better public services, productivity and outcomes for citizens.

Technology is transforming how government and public services are designed and delivered, improving access, reducing administrative burden and enabling more personalised and efficient experiences for citizens.

Realising these benefits requires strong leadership, workforce capability, modern procurement practices and effective collaboration between government and industry.

We bring together government, public sector leaders and the technology industry to drive this collaboration and support the transformation of public services. Through our work across Central Government, Local Public Services, Education, and Justice & Emergency Services, we connect policymakers, service leaders and technology providers to share expertise, tackle common challenges and accelerate the adoption of digital technologies that improve outcomes for citizens.

  • Global Context

    Governments around the world are using data, digital platforms and artificial intelligence (AI) to improve services, increase efficiency and respond to growing citizen expectations. Technology is now a critical enabler of public sector productivity and innovation, but it also raises questions of digital sovereignty and of how procurement delivers growth and value back to the national economy. Countries are increasingly exploring how innovation can help address workforce pressures, improve service delivery and unlock greater value from public investment while maintaining public trust and accountability. We explore how organisations are moving from experimentation to real-world deployment and measurable public value in our report, 'From Pilots to Practice: Using AI in the Public Sector'.

    View AI in the Public Sector Report
  • UK Strategic Impact

    We're helping UK public sector organisations use technology to improve services, increase productivity and respond to changing citizen expectations. More than 13 million people are now registered for GOV.UK One Login, while AI-related public sector contracts reached £1.18 billion in 2025. These developments show the growing role of digital in transforming services and lifting productivity across government. Digital transformation is helping public sector organisations modernise legacy systems, strengthen resilience and improve outcomes across government and public services. Realising that potential depends on sustained investment, interoperable data and the skills to deliver change at scale.

  • Digital Investment
    Annual public sector digital and data spend.£26bn
  • Digital Workforce
    Digital and data professionals in the public sector.97,000
  • Digital Services
    People registered to GOV.UK One Login.13m+
  • AI Adoption
    Value of AI contracts awarded in 2025.£1.18bn

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Related Groups

Central Government Council

Our Central Government Council brings together technology suppliers working with government to shape our Central Government programme, reflect member priorities and strengthen engagement between industry and the public sector.

Fire Innovation Forum

Our Fire Innovation Forum, established through our MoU with the National Fire Chiefs’ Council (NFCC), brings together members and fire service DDaT representatives to explore how technology can support the sector.

Interoperability in Justice and Public Safety Forum

Our Interoperability in Justice and Public Safety Forum fosters collaboration between tech companies and criminal justice stakeholders to enhance communication and data sharing across police, courts, and prisons.

Justice and Emergency Services Council

Our Justice and Emergency Services Council represents members across our Justice and Emergency Services programme, providing strategic leadership to ensure our work reflects industry priorities.

Local Public Services Committee

An elected Committee providing leadership on critical policy issues related to local public services transformation.

Public Policy Group

The Public Policy Group is a forum for senior public policy, public affairs and government relations professionals interested in influencing or understanding the policy landscape impacting the technology industry.

Related Members

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Our Subject Matter Experts

  • Heather Cover-Kus

    Heather Cover-Kus

    Associate Director, Central Government & Education

    Heather is Associate Director, Central Government and Education at techUK, working to represent the tech supplier community to Central Government. She started as Head of Central Government at techUK in April 2022 and was promoted to Associate Director in August 2025 supporting both the Central Government and Education programmes. Prior to joining techUK in April 2022, Heather worked in the Economic Policy and Small States Section at the Commonwealth Secretariat. She led the organisation’s FinTech programme and worked to create an enabling environment for developing countries to take advantage of the socio-economic benefits of FinTech. Before moving to the UK, Heather worked at the Office of the Prime Minister of The Bahamas and the Central Bank of The Bahamas. Heather holds a Graduate Diploma in Law from BPP, a Masters in Public Administration (MPA) from LSE, and a BA in Economics and Sociology from Macalester College.

  • Georgina Maratheftis

    Georgina Maratheftis

    Associate Director, Local Public Services

    Georgina is techUK’s Associate Director for Local Public Services. Georgina works with suppliers that are active or looking to break into the market as well as with local public services to create the conditions for meaningful transformation. techUK regularly bring together local public services and supplier community to horizon scan and explore how the technologies of today and tomorrow can help solve some of the most pressing problems our communities face and improve outcomes for our people and places. Prior to techUK, Georgina worked for a public policy events company where she managed the policy briefing division and was responsible for generating new ideas for events that would add value to the public sector. Georgina worked across a number of portfolios from education, criminal justice, and health but had a particular interest in public sector transformation and technology. Georgina also led on developing relationships across central and local government.

  • Matthew Evans

    Matthew Evans

    Chief Operating Officer & Director, Developing Market Programmes

    Matt Evans is techUK's Chief Operating Officer and leads our Market Programme teams. The Market Programme teams help techUK members apply innovative technology solutions across a range of sectors, including the Public Sector, Telecoms, Climate, Financial Services and Cyber. Matt also leads our Nations and Regions work. Matt sits on a number of industry bodies, including the UKspace Executive Committee and the Task & Finish Group on Industry Resilience for Critical Minerals. Matt has previously represented techUK on the Steering Board of the Electric Vehicle Energy Taskforce, Digital Framework Task Group and the advisory board for the Prospering from the Energy Revolution industrial challenge fund. Prior to his appointment in early 2019, Matt led techUK’s Smart Infrastructure and IoT work, as well as being CEO of the Broadband Stakeholder Group (now Digital Connectivity Forum). During this time he led the telecoms industry’s approach to lowering the cost of network deployment, played a key role in coordinating it’s response to Brexit and was closely involved in the development of the Government’s Future Telecoms Infrastructure Review. He also assisted in the development of the UK’s first secure by design Code of Practice aimed at consumer IoT, oversaw the publication of a paper outlining the tech sector’s view of future mobility services and drove engagement around the use of digital twins. Prior to joining techUK, Matt worked in Arqiva's public policy team, across the broadcast and telecoms markets. Before that he was a researcher for an MP at Westminster.