NHS Urgent and Emergency Care (UEC) managed telephony services: engagement opportunity

In partnership with techUK, NHS England is progressing to market engagement sessions with organisations to support the future development of procurement for NHS 111, 119 and 999 national telephony infrastructure services. This engagement day is for organisations that have completed the suitability questionnaire and expressed interest. Attendees will gain insight into service requirements and have the opportunity to engage directly with subject matter experts across key service areas.

Key takeaways

• Gain insight into future procurement for NHS national telephony infrastructure services

• Understand service requirements across hosting, routing and cloud contact centre services

• Engage with partner organisations and subject matter experts

• Ask questions and contribute to shaping future service delivery

In partnership with techUK, NHS England is seeking to progress to market engagement sessions with suitably experienced and capable organisations to support the future development of procurement for NHS 111, 119 and 999 national telephony infrastructure services.

Following initial expressions of interest and responses to the suitability questionnaire, selected organisations are invited to attend the engagement day on 14 May.

What will be covered

• Lot A – Hosting and routing
  
  10:00–13:00
  
  Attendees will hear from partner organisations, including devolved nations, on the scope of service requirements and have the opportunity to ask questions.

• Lot B – Contact centre as a service (CCaaS) – cloud services
  
  12:30–15:30
  
  Attendees will hear from partner organisations and the wider health system responsible for critical services, with the opportunity to ask questions.