Local Public Services Innovation Workshop: Triage & Referrals
10.30am – 11.45am9 March 2021
Online
Online
techUK and the Local Government Information Unit (LGiU) are pleased to be working together on a series of events to bring together local government with the tech industry to interrogate and find solutions to some of the biggest challenges our communities and local public services face.
The pandemic has highlighted the importance of place based working and making the appropriate triage and referrals. In the first event we will examine the lessons learnt from the pandemic and how we can apply what worked well during recovery, and how digital and data can be further utilized to improve outcome for people and places.
In 2020 we saw place based working becoming the norm, with local public services tirelessly working together with community groups, police, health sector and many others across the place to meet the needs of the most vulnerable. Councils with the right digital infrastructure in place were able to act as the broker and convener across the community, cutting across boundaries to solve common challenges and improve outcomes for the people and place.
Alongside the continued need to protect the shielding, the challenge of protecting those suffering from domestic violence continued and has increased during the crisis. Emerging evidence from statutory and voluntary agencies across the UK emphasised the increased risks of domestic abuse, with Refuge reporting a 25 per cent increase in calls and online requests since the lockdown began in March 2020..
With the continued financial pressure councils face it means that innovation is required to maintain and improve services. In this workshop that will convene local public services together with the tech industry to share ideas, case studies and examine how we improve outcomes for people and places:
Delivering inclusive services that signpost support appropriate to all;
How can we harness the power of data to deliver targeted care?
How can councils overcome data sharing obstacles to collaborate more effectively with key partners in health, justice and the voluntary sector to protect vulnerable?
How can data be better utlised and shared securely for early interventional, whilst considering ethical implications?
What will the session will entail…
It will be an interactive session with delegates working in groups reviewing challenges that cut across key areas of triage referral and multi agency working. Attendees will review the problem statements and together explore potential solutions and what new products and services to help manage demand and support prevention strategies.
We look forward to hearing from attendees on the day about their innovations and will use the outcome of the session to inform future activity in this area. We will be circulating the problem statements in advance of the session so attendees will have enough time to review and come prepared with their ideas.
This event is open to LGIU and techUK members. If you are interested in this event or have any issues registering please get in touch with Georgina Maratheftis.
Georgina Maratheftis
Associate Director, Local Public Services, techUK
Georgina Maratheftis
Associate Director, Local Public Services, techUK
Georgina is techUK’s Associate Director for Local Public Services
Georgina works with suppliers that are active or looking to break into the market as well as with local public services to create the conditions for meaningful transformation. techUK regularly bring together local public services and supplier community to horizon scan and explore how the technologies of today and tomorrow can help solve some of the most pressing problems our communities face and improve outcomes for our people and places.
Prior to techUK, Georgina worked for a public policy events company where she managed the policy briefing division and was responsible for generating new ideas for events that would add value to the public sector. Georgina worked across a number of portfolios from education, criminal justice, and health but had a particular interest in public sector transformation and technology. Georgina also led on developing relationships across central and local government.
If you’d like to learn more about techUK, or want to get involved, get in touch.
Programme Manager, Local Public Services and Nations and Regions, techUK
Ileana Lupsa
Programme Manager, Local Public Services and Nations and Regions, techUK
Ileana Lupsa is the Programme Manager for Local Public Services and Nations and Regions, at techUK.
Ileana studied electronics, telecommunications and IT as an undergraduate, followed by an MSc in engineering and project management at Coventry University.
She refined her programme management expertise through her most recent roles working in the automotive industry.
Ileana is passionate about sustainability and creating a positive impact globally through innovation.
Tracy supports several areas at techUK, including Cyber Exchange, Cyber Security, Defence, Health and Social Care, Local Public Services, Nations and Regions and National Security.
Tracy joined techUK in March 2022, having worked in the education sector for 19 years, covering administration, research project support, IT support and event/training support. My most outstanding achievement has been running three very successful international conferences and over 300 training courses booked all over the globe!
Tracy has a great interest in tech. Gaming and computing have been a big part of her life, and now electric cars are an exciting look at the future. She has warmed to Alexa, even though it can sometimes be sassy!