26 May 2021 10am – 11.15am Meeting Online

Digital Transformation – some lessons learned from recent cases: 
A case study on CIS General Insurance Limited v IBM United Kingdom Limited.

Cases on technology projects are relatively rare, so when they do come along, the court’s judgments can be very relevant to help contract drafters look at the lessons learned for future contracts. The recent case of CIS General Insurance Limited v IBM United Kingdom Limited relates to a failed large scale digital transformation project. As well as including some important guidance on termination and repudiatory breach and the effectiveness of limitation of liability clauses, the case highlights important issues on how businesses undergoing a digital transformation project manage projects at Board level and via project governance.

The intention is for the session to be a highly interactive and practical session with plenty of opportunity for comment. The session will be of interest to contract managers and lawyers working on the supplier or the customer side of digital transformation projects, and to sourcing and procurement teams.


Mark Bailey, Partner (Technology & Commercial), Charles Russell Speechlys LLP

Chris Ingram, Senior Associate (Technology & Commercial), Charles Russell Speechlys LLP

Mark and Chris are technology contract lawyers at Charles Russell Speechlys LLP. Mark is ranked as a Leading Individual in IT, and Chris is ranked as a Rising Star in IT & Telecoms, by The Legal 500.

Approximate timing of session:

1 hour 15 minutes

Introduction: 5 minutes

Case Study: 45 minutes

End of session: 15 minutes for specific questions and observations