Assertiveness and confidence at work

Why should you attend this course?

We all have to deal with situations at work that we find challenging.  It might be asking for a pay rise, or standing up to a colleague, or simply putting our point across at a meeting.  If we don’t feel confident about speaking up and representing ourselves, then no-one will do it for us and we risk missing out.  It can also make work tough if we can’t be ourselves, as it’s not fun hiding  who you really are and what you’d actually like to say.  This course is for people who would like to improve their skills in these situations and get their voices heard in the workplace. 

We will be looking at techniques for being assertive and speaking up, and also putting these into practice during the day.

Who should attend?

Staff and managers at all levels who want to improve their presence at work, and deal with challenging situations in a better way.   This is also relevant for individuals who want to be better at dealing with people who are more senior to them. 

What is the course outcome?

You'll learn how to:

  • Identify the situations that cause us stress & how to handle them
  • Handle the pressure whilst saying what you want to say
  • Good ways of saying no
  • Ways to insert yourself into conversations where others are dominating
  • Know when to keep pushing and when to stop

What is the agenda?

Registration and coffee will be from 9.00-9.30am
Introduction and course outline from 9.30am

Topics to be covered are:

  • Staying calm under pressure
  • Saying what you want to say
  • Keeping your position when you feel yourself wanting to back off
  • Finding ways of speaking up in meetings when others are dominating
  • Finding your personal style in difficult situations
  • Testing your new skills

Who is the course leader?

Jo Clift  has over 20 years’ experience at the heart of Whitehall.  Jo now works as a professional trainer, coach and business consultant.  She specialises in communications and understanding government.   Her specialisms include engaging with Whitehall, personal impact, networking, managing stakeholders, and public speaking.   She is also a published writer on the civil service and Brexit.  

She spent a number of years in senior communications roles, including Head of Communications for the BSE Inquiry and then Press Secretary to Lord Falconer.  She has worked closely with many ministers over the years, including Lord Peter Mandelson and Sir Oliver Letwin.  She also worked at Number 10 in the Prime Minister’s press office.   Jo’s other government roles include creating the coalition’s ICT strategy, developing a new model for corporate shared services across whitehall, and leading on high level board appointments to public bodies.   Jo also gained private sector experience as a senior manager at Deloitte Consulting.

What is the cost?

techUK member- £395 & VAT

Non techUK member- £595 & VAT

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