Partnering for Success: Fostering the Government Industry Relationship

Today techUK is pleased to publish our latest paper “Partnering for Success: Fostering the Government Industry Relationship.” It explores the relationship between Government and its technology supplier base, and identifies areas of good practice and where improvement is needed to ensure that Government has access to the tech it needs to address its challenges.

This paper has been produced by techUK’s Central Government Council, and is an attempt to evaluate how successful major efforts over the past decade have been in improving the relationship between Government and tech suppliers. In order to develop as detailed and well-informed a view as possible, members of the CGC interviewed senior Digital, Tech and Commercial leaders from across several large Government departments.

The interviews were conducted face-to-face, and the insights shared during these interviews were gathered anonymously. Collectively the interviewees represent tech and commercial leaders from organisations representing approximately 75% of Central Government spend via the Digital Marketplace.

The research found that progress has indeed been made in the relationship between the two, but there is of course still room for improvement. Our report covers Government’s reflections on itself as a customer for tech, perceptions of the tech industry, and distils the insights gathered from the interviews to create some recommendations that we hope will deliver a step change in Government-industry engagement. To make this report practical, we have decided to adopt a ‘Start, Stop, Continue’ framework for the report.

Richard Clarke, a Director at Fivium and as  SME Vice Chair for the Central Government Council led the research, commented on the report “Government needs industry innovations to transform public services, and industry of course needs Government as a customer for its services. So I’m delighted that our research identified so many positives concerning the relationship between the two, and a clear acknowledgement that good market engagement is a two-way street. But clearly more can be done to improve things further, and we hope this report can encourage the behaviours needed to deliver that next step-change in the relationship.

Henry Rex, Head of techUK’s Central Government Programme, added “The research behind this report demonstrated that major efforts from both sides have led to serious improvements in the relationship between Government and its tech supply base. But we also found behaviours on both sides that frustrate and cause friction between suppliers and customers. This report has recommendations aimed at both Government and industry, and I very much hope that it proves useful in helping both sides form increasingly fruitful partnerships.

I would also like to thank all those who participated in the research interviews, and the CGC members who led the work.

Download the report below.

  • Henry Rex

    Henry Rex

    T 020 7331 2017
  • Ellie Huckle

    Ellie Huckle

    Programme Manager | Central Government
    T 020 7331 2015
partnering_for_success_final_techUK (pdf)

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