COVID-19 has been a tenacious catalyst in enabling business change across many industries, in particularly the public sector.
According to public health officials, we will not simply shift back to life as we knew it pre-pandemic. Similarly, this means the world of work has evolved. And although we may be starting to go back to ‘business as usual (BAU)’ this may not be the traditional way of work we are used to seeing.
For the UK Visas and Immigration (UKVI) Asylum team for example, the pandemic led to a pause on their ability to hold face-to-face asylum interviews. As a result, leading to delays taking place, which needed to be addressed quickly and efficiently, with additional pressures from the recent surge in migrants due to the pandemic.
In a crisis, it becomes more important than ever to reach out to vulnerable groups in society. To respond to their needs and ensure stability. If the pandemic has taught us anything, it has been this. Conducting asylum interviews forms part of the need to provide a positive and secure environment, ensuring asylum claimants are treated with respect, dignity and fairness and this vital aspect of the Governments work needs to continue throughout this pandemic.
The crisis has also exposed the need for Government leadership in the adoption of new technologies and new ways of working. And for the UKVI, Asylum Operations Directorate, this has been brought forward in the form of remote interviewing with Cloud based Digital Interview Recording.
With Cloud Based Digital Interviewing, interviews are now taking place remotely, with key decision makers within the UKVI team conducting interviews with asylum claimants on a secure laptop, which ensures data is encrypted in transit and at rest.
Centralised access to the data is available for those who have the correct privilege rights. Valuable MI reporting is also carried out, including reports such as number of interviews taken place per site or number of interviews per nationality.
This new way of working has been a real catalyst of change and efficiency for UKVI. It has enabled key decision makers to work from home with the same level of safety and security which they have come to expect working in the office.
The technology has been a true enabler. It has normalised remote working and provided a beacon of hope in that if a second wave happens, this vital part of the Governments work can and will continue.
It has currently been tried, tested and rolled out to a significant number of remote workers with the help of Workforce Optimisation experts Business Systems (UK) Ltd. As a named supplier on the SPARK DPS, Automation DPS, Network Services 2 and G-Cloud 11 (soon to be 12) Framework, Business Systems (UK) Ltd is pioneering the way in how technology can drive real business change across the wider public sector.
This is an exciting time to witness. Technology is fast pacing. And it is helping transform the public sector to drive real change. Now all that is needed for true adoption, is for multiple Government departments who play a vital role in this society, to realise the efficiency and benefits of this evolved way of working.
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