Operationally Led, Digitally Enabled
Rated number one in the UK for ‘delivering on its commitments on time’ by GlobalData, Leidos has built its reputation on successfully delivering legacy system transformation for major Government, military and private organisations across the globe.
Tim Crofts, Leidos UK VP Business Development & Strategy, will chair a session at techUK’s Building a Smarter State on the importance of placing the end user at the forefront of the solution as part of the Operationally led, digitally enabled methodology.
In this blog, Tim discusses how collaboration is key to the transformation of mission critical services.
Digital transformation has become a widely over-used phrase and is synonymous with data and born in the cloud solutions focusing on design and agile methods. Ultimately, it should mean to achieve transformative change through understanding operational processes and business problems, focusing on outcomes with improved delivery of services end to end, not just technology.
Collaboration is key to the success of this. Our clients come to us to solve the tough challenges that have become barriers to improving their outcomes. Only by working in partnership with clients to fully understand the workflow, user needs and individual technical service journeys, leveraging skills and expertise on both sides, can we create, deliver and maintain long-term solutions to those challenges. Tailored solutions that can evolve over time as technology and the organisation mature.
Our commitment to collaborative working saw Leidos became one of the first companies in the world to receive the ISO 44001 certification, recognising “effective identification, development and management of collaborative business relationships within or between organisations”. This was reinforced earlier this year when we were appointed ambassadors of the Institute of Collaborative Working.
Collaboration is key to driving improvements to our national security and public safety infrastructure and our work is often focused on building the technology to enable that collaboration. One example is the Home Office Biometrics Programme’s Strategic Central and Bureau Platforms project where Leidos has been appointed to transition, operate and transform critical elements of the UK’s national biometrics systems converging the current police and immigration databases. Previously this has been done through two heritage systems; IDENT1 for UK police forces and law enforcement and Immigration and Asylum biometrics system (IABS). Having a single database will improve performance, capability, security and resilience, creating a world leading biometrics capability supporting law enforcement, immigration and border security.
The needs of the end user must remain at the forefront of every programme and with Government agencies that almost always means providing the public with a better service. We are currently working with the Metropolitan Police on upgrading its critical Command and Control system, responsible for officer deployment. Collaboration and stakeholder consultation is essential to ensure we create a secure, resilient and flexible system that captures emergency contacts from the public and subsequently coordinates deployment of officers to incidents, pre-planned events and other operations. The solution must improve communication and information sharing between police and other emergency services to enhance public safety.
Our methodology is integral to all of our programmes, including our partnership with NATS which spans more than three decades. This is a customer relationship which has seen a joint commercial partnership in the form of Intelligent Approach, a system which safely and dynamically separates airport arrivals by time instead of distance which has been deployed in several of the world’s busiest airports including Heathrow, increasing capacity and reducing emissions.
In the oil & gas market, our strategic partnership with life of field experts i-Tech 7 has seen us maximise the potential of automation and artificial intelligence to create new efficiencies, enhance accuracy and reduce safety risks in subsea infrastructure monitoring. This was achieved by bringing combined subject matter expertise to designing and building an effective solution to enhance pipeline inspection.
Our heritage in supporting government agencies has taught us that to make any new technology work, departments will need to have easy access to the data it generates, analytics to turn this data into intelligence and facilitate decisions regardless of which silo the information is created in.
The availability of data and information is key to improving performance, security and traceability. We often don’t even realise the nature of the data we are creating, but through the use of broad data sources and sophisticated algorithms, data scientists have the ability to build a rich picture of operational performance and to predict behaviour. This is data that can potentially transform our services.
Combining our experience with data-intensive programmes alongside our operationally led, digitally enabled methodology, enables us to ensure that business and policy drivers and the end user are at the heart of the answer, and the benefits of previous experience and lessons learned are applied.
With a proven track record of building applications and collaborating with agencies on complex challenges across the globe, Leidos stands ready to support the UK Government in deriving actionable intelligence from the massive data sets that will be collected — with a unified strategy that ensures secure data sharing and privacy at the core of our strategy.
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