The number one complaint across the Public Sector is the time spent dealing with red tape and admin, time that should be spent delivering essential front-line services. This is where Artificial Intelligence (AI) technology is set to transform operations by providing a pool of digital workers that can be rapidly taught to handle any manual and administrative task. As a starting point, an AI powered Intelligent Automation platform can simply provide digital workers to automate existing processes, operating 24x7 and typically work at 15 times the speed of human workers, to radically improve efficiency, officer response times, and drive down costs.
From escalations in violent crime to concerns regarding prosecution processes, police forces need to do more with less. AI technology brings these capabilities to remove administrative burden and provide police force responders with faster access to essential intelligence in real-time.
With the Police Federation of England and Wales (PFEW) stating in a report that policing is reaching breaking point, something clearly needs to change. The report states that a quarter of forces are struggling to cope with demand, resulting in call backlogs and delays in attending incidents, including those involving vulnerable people. With staff numbers reduced by over 13% since 2010, according to the Home Office, and in 2017, only 121,929 police officers in the 43 police forces in England and Wales, officer numbers are at the lowest since comparable records began in 1996.
Whether or not calls for additional budget are heard, there is an opportunity to leverage AI powered automation technology to cut down on administrative overheads and free staff from repetitive and low value tasks, to improve speed of response.
One of the primary benefits is the ability to rapidly access multiple disparate information sources, overcoming both the problems created by a lack of joined up information and the timeliness of information retrieval in critical situations. The speed with which an AI powered digital worker can access multiple datasets simultaneously can transform critical, real-time decision making, especially within Emergency Command and Control centres. From checking the PNC, to the DVLA, a digital worker can immediately correlate the 999 details to a name, car registration or address, to provide uniformed officers’ ‘threat harm risk’ assessments and hence ensure the most effective allocation of resource to emergency calls and follow up administration across disparate systems.
Artificial intelligence capabilities in digital workers cannot replace the essential intelligence, emotion and subjectivity provided by an experienced police officer; but they can enable police forces to leverage deep data sets quickly and effectively and provide officers with the ability to make informed, subjective decisions faster and for a better outcome.