Information disconnect is impeding local service delivery

Duplicated costs across local services.

The information disconnect between line of business systems and local service delivery is increasing wastage, costing 'Time and Money'. The disconnect is leaving citizens needs unaddressed and letting them slip through to higher cost outcomes.

The information disconnect is:

  • Impeding font-line employees, shackling them to information management rather than supporting citizen needs.
  • Increasing risk for decision makers, with outdated, incorrect or only part of the picture.
  • Leaving IT supporting legacy technology and layers of replication through high cost delivery systems that suffer from unsupportable, bespoke, individual functionality.
  • A barrier to cross county-lines service delivery, enabling citizens to slip through support services.

Front-line employees across local services are duplicating costs when collecting, understanding and creating information. This disconnect has reliance on third party tools such as phone or email. These processes are doubling or even tripling the time needed and inadvertently creating multiple versions of the truth and outdated information.

This inevitably impedes or misdirects decision makers.  The multiple versions of the truth, outdated information and inaccuracies only increase costs and waste even more time. 'Extract, Cleanse, Transfer and Process' procedures further increases waste, taking front-line employees away from supporting citizens. Decisions based on information at a specific point in time is missing context and value.

The patchwork of digitalisation has created layers of replication and software to manage. This has shackled IT to supporting legacy, with high costs and little to no budget to evolve. This is impeding decisions, front-line employees and creating the information disconnect. It's impeding IT's ability to build on or reuse investment, increasing cost of delivery.

The information disconnects has shackled service delivery to a recurring wheel of debt and duplication [0].

Local service deliveries consensus to change.

Ministers and Institution Visions have an agreement that change is needed.

The Policing 2025 Vision outlines a need for “integration with health, education, social services and community projects” [1]. But, they need to look beyond “pooling funds” to achieve this. Information is the bedrock to decisions and support for citizens, they need to understand the citizen's journey and touch points with front-line Government services.
Policing Minister Nick Hurd MP recently said.

"The UK's 43 police forces mostly tend to work in silos, which can’t be part of the future" and "Collectively, we are trying to drag police technology from a place that feels terribly out of date into the modern age, but there is a will to do that". [2]

With Cabinet office minister Oliver Dowden MP outlining the need to “Prioritise eliminating legacy IT systems” and to overcome “the challenging elements, of end-to-end digitisation” [3].

But to achieve this consensus, local service delivery needs to use trusted data and governance, empowering collaboration. They need localised, personalised solutions supported by a national framework, foundation and network.  This will support cross department, institution and county-lines service delivery.

This decentralised information management must enable IT departments need to be able build upon value. This will empower service delivery to continuously evolve, supporting citizens changing needs.

Implement a continuously evolving information foundation.

Simple, yet extremely powerful solutions such as GARNET8 Collaboration Clouds [4] allow Government Institutions to mirror decentralised processes with high quality, coherent, governed information. This enables them to support a continuously evolving information foundation that empowers change management, collaboration and automation, freeing front-line employees to focus on citizen needs.

You can download GARNET8's white-paper “From reactive to proactive Governments here”, to better understand how local public services can benefit from an information driven government.

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