The public sector has never been under greater pressure to transform its services, to deliver more and better services, more cost effectively, and IT has to be at the very heart of that. There are of course multiple drivers at play. The pace of innovation within the private sector continues to accelerate, creating both the opportunity and the responsibility for public sector organisations to assess how they can leverage where evolving technology is used effectively within the private sector, to continuously explore how this translates to transforming existing public sector services and driving value and efficiencies. This is relevant to mature technologies, such as cloud and mobile, that whilst in many sectors are clearly well established, within the much of the public sector a lot more can be done in terms of deriving value form the maturity of today’s cloud platforms.
A significant driver remains the evolving expectations of citizens that are continuously exposed to increasingly pervasive and increasingly sophisticated technologies that influences how one expects to communicate, to collaborate, and to transact with everyday technology. This continues to set the expectations for what is expected in terms of the public services that we consume. Additionally, a responsibility rests with government to continue to invest in emerging technologies, identifying opportunities with areas such as Artificial Intelligence and the internet of things, collaborating with industry and academia to explore where the sector has unique challenges and where innovation can allow emerging technologies to be incorporated effectively to meet government’s industrial strategy, and the diverse needs served across the public sector.
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