#techUKPS2030: Building Smarter Services

techUK’s Public Services 2030 conference was held on 14 September, and was a day dedicated to exploring how the public services that citizens receive from Government will be revolutionised by the innovative technologies of the future. Attendees heard from many leaders in the Public Sector and tech industry on the ‘art of the possible’.

Through the keynotes, plenaries and workshops the conference asked how we can bridge the gap between the tech industry and Government, and how both sectors can better engage with one another to transform the UK’s public services through technology. Check out the key messages and ‘calls to action’ from the day’s keynote speakers!


Open Data, Open Culture and New Ways of Working

Clare Moriarty, Permanent Secretary for the Department for Environment, Food and Rural Affairs (Defra) explored what open ways of working, open culture and open data will mean for public services in the future. Key messages from her keynote explored Defra’s vision for the Government of tomorrow and how we can achieve the ‘Smarter State’ through highlighting what transformed public services will look like from a citizen point of view. Fundamental to this vision was the role data and openness are playing in delivering better outcomes across the Defra group. The theme of openness resonated with delegates, particularly how it will enable future services that support a world-leading food and farming industry, a thriving rural economy, and a nation better protected against natural threats and hazards.

Tech Driven Public Services in 2030

Mike Potter, Interim CDIO of HMRC presented on how, through leading one of the largest Government departments in terms of both size and contact with citizens, HMRC’s digital transformation programme presents a fascinating case study in large-scale change management. Throughout his keynote he explored the successes and challenges that HMRC have had, and what the rest of the Public Sector can learn from its experience. He built on these themes through exploring what the future holds for HMRC’s digital transformation, and how emerging technologies could change the public services HMRC provides. He highlighted examples of how HMRC will adopt new technologies such as voice recognition, and emerging technologies such as Blockchain – stating that “We have created a proof-of-concept built on blockchain that demonstrates how the 20 organisations that operate at the border can coordinate, so things are only done once”.

Making the UK the Best Place to Start and Grow a Digital Business

Dylan Thomas, Director, Technology and Smart Cities from the Department for International Trade and Investment (DfIT) ‘banged the drum’ about how DfIT is building a global appetite for British goods and services – and how by 2030 the UK will be the best place to start and grow a digital business. He highlighted how there is a buzz about the UK’s place on the international tech scene and observed that the breadth and diversity of the UK tech sector is reflected in the attendance of PS2030, and the wider techUK membership. Through promoting these companies in markets globally, he outlined how this will only benefit the Public Sector in the UK as innovation is developed in other markets. He stated that the UK has a unique opportunity to seize these markets, and the Govtech market is a great example of how the UK is being a global market leader. His call to action was that innovative tech companies should engage with DfIT to promote their companies abroad!

Did you attend any of the keynotes at PS2030? Tell us what you think and join the debate on Twitter #techUKPS2030. Look out for the Central Government Programme’s ongoing policy and market engagement work here.

Click here to download both keynote presentations from the conference:

Dylan Thomas PS2030 Keynote Presentation (pdf)Mike Potter PS2030 Keynote Presentation (pdf)


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