Optimising the use of specialist policing resources using Digital Tech

UK policing is continuously faced with evolving threats and operational challenges, and IT services must be able to quickly transform to support police operations. Here we show how Informed Solutions is harnessing the power of Agile and DevOps to digitally transform and integrate existing business-critical systems used by police forces and key stakeholders across the UK.

National Police Coordination Centre (NPoCC) uses the Mercury digital platform to manage and coordinate police mutual aid requests between 9 police regions and 46 police forces, supporting forces in meeting demand during large scale events, special operations, and in times of national crisis.

It is an example of tech-enabled collaborative working which can deliver business benefits in short timescales. Originally conceived as support for policing the 2012 Olympic Games in London, enabling additional resources from police forces outside the capital to be identified and mobilised quickly in response to an incident, it was retained following the Olympics and is now being continuously improved in line with feedback from forces across the country.

NPoCC appointed Informed Solutions as their innovation and digital transformation partner of choice to digitally transform the Mercury platform in-line with the Police Vision 2025. Informed’s collaborative and user-centric approach has applied Agile (SCRUM) and DevOps delivery techniques to deliver real business value quickly, continuously improving services to reflect evolving business needs, and providing ongoing service support so that services function correctly during periods of critical operational commitments.

Looking ahead, the existing Mercury platform is being transformed into a National Police Data Hub that utilises enhanced data loading APIs, automated data validation, and analytical capabilities to allow police forces to better undertake strategic and tactical planning and reporting.

New dashboarding capabilities have been developed by integrating Alteryx and Tableau components into Mercury, allowing NPoCC to further visualise and analyse their core strategic data.

Changes to services can quickly be built, tested, and released using an automated DevOps Continuous Integration and Deployment Pipeline that operates within a PSN-P compliant environment.

As NPoCC’s innovation and digital transformation partner, Informed Solutions is delivering digitally transformed services to help the police sector make best use of its resources as it is called on to respond to new challenges and crime waves.

This case study was contributed as part of techUK’s Digitally enabled public safety report: Harnessing the power of tech to tackle violent crime. You can access the full report here


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