National Apprenticeship Week - Hollie Hutton, Openreach

Hollie moved from a permanent BT role in Consumer and is at the beginning of her L2 Trainee journey in Openreach Service Delivery. For five years she worked in a BT Contact Centre, where she did order management, faults and billing. She found herself fixing the issues with a few phone calls, but didn’t know how it was fixed on the ground.

She saw the job advertised for an Openreach engineer, and although she didn’t feel like she was academically capable for this job since she has dyslexia, she decided to take the leap. It was only afterwards she realised that Openreach had a huge support network, and they were easily able to tailor the learning to her own pace and way of working – now she would never look back! 

The highlight of her traineeship for Hollie is that no day is the same; one day you could be at Steven Gerrard’s house, and the next you could be at a farm with hundreds of cows! The most rewarding part is seeing the customer’s expressive face when she gets their line back in service, often a critical business or social need as there seems to be nothing that doesn’t use a phone line or broadband!

Hollie feels that the traineeship has given her the career which she always longed for. She left school with no qualifications, and afterwards moved abroad repping for a few years. She feels as if this job has given her a new lease of life, and is happy to come into work every day.

Looking ahead five years or so, Hollie’s plan is to gain lots of experience and either become a trainer for new people starting traineeships at Openreach, or to become a pole tester and surveyor. She feels that there are endless career paths she could take moving forward. She loves the learning aspect of her job, and always feels a sense of accomplishment when helping her customers. 

In fact, she’s such an advocate for the role, her partner is currently going through the same recruitment process, along with her little brother who is fresh out of school and wants to take the same career path that Hollie has taken. She speaks so highly of her job and relating good experiences, it seems to be infectious! She would encourage anyone to take the leap and grab onto a career at Openreach. 


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