AI and the Communications Sector – Challenge or Opportunity?

New technologies such as data analytics, deep machine learning and Artificial Intelligence (AI) have the potential to become significant drivers of change across the UK economy and society. McKinsey have recently estimated the combination of AI and robotics to be worth $50 trillion globally by 2025. techUK sees the overall economic impact of AI technologies will come from both direct GDP growth from sectors that develop or manufacture AI technology, and indirect GDP growth through increased productivity in existing sectors that could utilise AI.

For the communications industry, the adoption of AI technologies could mean rapid advances in services available to all players – telcos, device manufacturers, online service providers, businesses and consumers. AI could not just enable the things that humans do better and cheaper but by connecting the capabilities of IoT, Blockchain, Virtual Reality, Autonomous machines and the like, AI offers virtually superhuman functionality.

Yet have we considered whether organisations are ready, able and maybe willing to take advantage of the opportunities AI has to offer?

techUK is bringing together leading experts in machine learning and Artificial Intelligence to explore the opportunities and benefits to the communications sector that could come from the adoption and implementation of AI.

For communications network operators, techniques such as Self Organising Networks (SON) and Software Defined Networks (SDN) and cloud-enabled Network Function Virtualisation (NFV) could offer the life line in the future to carve out viable business models in the face of increasing competition and tight margins.

For device manufacturers, the combination of wearables, image recognition, IoT and deep learning/machine learning offers the scope to provide capabilities that go well beyond the virtual assistants that excite us today.

For online service providers and apps developers, ready access to all these functionalities ‘as a service’ create an imaginative playground that pits yesterday’s disrupters against those of tomorrow.

In addition to an opportunity to put the above pieces of the jigsaw together, the session will also consider possible risks, challenges and barriers that could stand in the way, and how these might be overcome.

Key issues to be discussed will include:

  • Which are the key areas where AI technologies could make a difference in the communications sector? And what will new AI driven services look like?
  • How could AI technologies enable organisations involved in the communications sector to develop sustainable business models through increased flexibility, reduced costs and increased efficiencies?
  • What consumer and business services could AI be used to increase the personalisation of services to citizens?
  • What are the possible challenges (skills, data security) and barriers that may prevent communication service providers from gaining the full value from AI and how should these issues be overcome?
  • Are there specific legal, ethical and social questions that need to be addressed to enable the adoption of AI?

Organisations speaking at this event will include:

  • Rethink Technology Research
  • Verizon
  • Amazon Web Services 
  • CMS Cameron McKenna Nabarro Olswang LLP

To register for this event, please click the Book Now button.

For more information on the Cloud, Data, Analytics & AI programme or the Communication Infrastructure Programme, please contact:


  • Sue Daley

    Sue Daley

    Associate Director | Technology & Innovation
    T 020 7331 2055

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