Survey data

Survey data

  • 97% of respondents believe that technology is critical to their work, with only 1% thinking it is an overhead.
  • Civil Servants are increasingly excited about the possibilities offered by data analytics, but mobile working is seen as the most important technology for improving their efficiency.
  • Technology is seen as critical for improving public services (78%), increasing public sector productivity (66%) and managing demand from citizens (57%).
  • Just 6% of respondents thought that public services wouldn't be improved by greater sharing between organisations, but legislation (36%) and incompatible working practices (36%) were seen as barriers.
  • Nearly four out of five Civil Servants (79%) thought that there was an appetite amongst the public for interacting with Government more online, but digital skills shortages, complexity and expense were seen as blockers.
  • More than half (57%) of all Civil Servants thought that a lack of digital expertise prevented the public sector from making the most of digital technology.
  • Only 21% of Civil Servants thought that there was an appetite in their organisation for procuring more products and services from SMEs, despite the Government's target to spend £1 in £3 with smaller businesses by 2020.
  • Better engagement with Industry was seen as the best route to improving value for money from the public sector's IT spend (picked by 58% of all respondents).

pptxtechUK survey analysis - 2017.pptx

For more information, please contact: 

  • Owen Spottiswoode

    Owen Spottiswoode

    Head of Digital Transformation
    T 020 7331 2167

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