- 97% of respondents believe that technology is critical to their work, with only 1% thinking it is an overhead.
- Civil Servants are increasingly excited about the possibilities offered by data analytics, but mobile working is seen as the most important technology for improving their efficiency.
- Technology is seen as critical for improving public services (78%), increasing public sector productivity (66%) and managing demand from citizens (57%).
- Just 6% of respondents thought that public services wouldn't be improved by greater sharing between organisations, but legislation (36%) and incompatible working practices (36%) were seen as barriers.
- Nearly four out of five Civil Servants (79%) thought that there was an appetite amongst the public for interacting with Government more online, but digital skills shortages, complexity and expense were seen as blockers.
- More than half (57%) of all Civil Servants thought that a lack of digital expertise prevented the public sector from making the most of digital technology.
- Only 21% of Civil Servants thought that there was an appetite in their organisation for procuring more products and services from SMEs, despite the Government's target to spend £1 in £3 with smaller businesses by 2020.
- Better engagement with Industry was seen as the best route to improving value for money from the public sector's IT spend (picked by 58% of all respondents).
techUK survey analysis - 2017.pptx
For more information, please contact: