Business Services and Customer Relationship Manager

  • techUK techUK
    Monday10Jun 2019
    Job vacancies

    The Business Services and Customer Relationship Manager is responsible for leading the creation, targeting and successful delivery of our Business Services.

Purpose

techUK has strong member representation across a broad range of tech markets and strives to be at the forefront of thinking about the key commercial, policy and regulatory factors shaping the sector. techUK provides technology industry leadership across private and public-sector programmes representing organisations across global corporates, SMEs and start-ups.

techUK’s training programme delivers training courses to both members and non-members. These courses provide access to high-quality specialised business training for the technology sector at preferential rates for members.

techUK’s software escrow business has built 30 years’ experience in delivering one of the UK’s most established services. The aim is to provide customers purchasing software with an added safeguard protecting them, should their supplier go out of business, at a highly competitive price.

The Business Services Team also leads the Professional Services Groups for Legal Affairs and Marketing and Sales.

Role Overview

The Business Services and Customer Relationship Manager (BSCRM) is responsible for leading the creation, targeting and successful delivery of our Business Services offerings resulting in the successful achievement of the revenue targets relating to income and profit.

The BSCRM is responsible for the positioning, sales and marketing, customer relationship (new and existing), promotions, establishing future areas of growth and delivering increasing profitability for both techUK’s training programme and software escrow business.

We require a sales and marketing focussed individual who can demonstrate an understanding of how to create and deliver added value services that support our members and non-member customer business activities through demonstrating value creation and ROI. This is a customer facing role and the candidate will be required to develop client/ member relationships and win new business as a key priority. The successful candidate is likely to have sales/ account management experience as well as an understanding of membership organisations and business services offerings.

The position requires the individual to work effectively, through a range of partners and suppliers, to market and sell our services; securing annual gross and net revenue targets through the delivery of a programme of training courses, whilst simultaneously performing a marketing and sales role for the software escrow service. Both services are revenue generating and seek to maximise and grow profitability each year.

These techUK services are a mixture of value-added member services and revenue and profit-generating services.

In addition, the incumbent is responsible for delivering the sales and marketing plan relating to the delivery of services and outputs from the marketing & sales and legal affairs groups.

The person appointed will show capability and potential to build on our business services, an ability to sell these services to members and other partners, an ability to negotiate with service providers and manage the contractual relationships between techUK, its partners and customers.

This role requires someone who has the communication skills, confidence and drives to grow their own profile and that of techUK. This is a hands-on role, with a small supporting team and you will be expected to create, manage and close your own revenue opportunities as a key part of the role.

The role is target driven, working towards monthly, quarterly and annual fiscal targets for Gross and Net revenue along with the management of costs. The role works alongside a Business Services Manager and a Business Services Assistant who are responsible for the operational delivery of our Business Services. The BSCRM will be work closely and support the required tasks and responsibilities across the team to ensure the delivery of the best quality programme of services and financial results with the available resource.

This is a full-time role based at techUK’s central London office.

 

Key Responsibilities

 

Training and Development

Achieve budgets/ targets

Develop and implement a marketing and sales programme for over 50 courses and in-house training services, delivered to techUK members and non-members

Produce an annual business plan outlining service positioning, target market, pricing and promotions and future areas of growth

Support Identification, recruitment and managing of relationships with training partners

Support programme development through consultation with customers and by analysis of feedback

Prepare digital marketing materials including; monthly e-bulletins; email; social media messaging and brochures

Support production of website content promoting our offerings

Liaise with accounts, suppliers and customers regarding billing and accounting issues/enquiries

 

Software Escrow Service

Achieve budgets/targets

Produce an annual business plan outlining service positioning, target market, pricing and promotions and future areas of growth with an emphasis on new customer acquisition

Handle sales enquiries from existing and prospective customers

Produce marketing materials including brochure and website copy, plan and implement digital marketing campaigns

Account manage existing customers and handle queries relating to escrow agreements

Liaise with accounts, suppliers and customers regarding billing and accounting issues/enquiries

 

Professional Services Groups and other Services

Lead, manage and support the group activity, developing the delivery of services to the marketing, legal affairs and HR groups

Lead, manage and support the Manage the successful delivery of the Legal Advice Services

 

Person Specifications

 

Competencies

Ability to generate enquiries and close opportunities

Output oriented with a track record of delivery

Numerate, comfortable working with and analysing data

A strong team player, committed to helping colleagues achieve their goals

Ability to work quickly to deadline delivering high-quality outputsStrong written and oral communication skills. The individual must have the ability to craft insightful marketing content and services proposals

Strong personal and professional integrity required to develop and maintain trust and represent the sector

Experience of managing relationships with a diverse range of stakeholders and comfortable working with senior individuals in Industry and within government

Capability to use the tools and technologies techUK provides, including but not limited to Microsoft Office, CRM, Social

Media, Web tools and remote access software

Demonstrates a broad understanding of the technology industry landscape and the positioning and role of trade bodies

Required Experience

Strong and demonstrable experience in selling service propositions

Strong and demonstrable sales execution experience and proven target achievement success

Experience in sales planning, reporting and measurement

Reporting line

The position reports to directly to the Head of Business Development with a dotted line into the Director - Marketing and Membership.

This job specification is a guide to the work required but does not form part of any contract of employment and may change from time-to-time to reflect changing circumstances.

The successful applicant must have permission to work in the UK prior to the commencement of employment.

To apply, please send through your CV together with a cover letter outlining your suitability for the role and your salary expectations (max 500 words) to:

  • Atika Zahra

    Atika Zahra

    Recruitment Manager
    T 020 7331 2000

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